Bilingual Debt Resolution Specialist - English/Spanish

Capital Management Services, LP; Buffalo (NY); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k)

Paid Time Off (PTO)

Paid training

Employee referral opportunities

Career development

Advancement opportunities

Job summary

Capital Management Services is seeking bilingual debt collectors in Buffalo, NY. This full-time in-person role focuses on delinquent accounts, negotiation of payment plans, and documenting outcomes to help resolve balances.

You will handle outbound and inbound calls in English and Spanish, aiming for performance-based results while adhering to policies and regulations. Training is provided, with commission opportunities alongside base pay.

Qualifications

• Bilingual English/Spanish required.

Responsibilities

• Make outbound calls regarding delinquent accounts.
• Handle inbound calls from consumers in both English and Spanish.
• Discuss balances and resolution options.
• Negotiate payments and arrangements within guidelines.
• Ask effective questions to understand situations and propose solutions.
• Overcome objections to reach account resolution.
• Secure payment commitments and document arrangements.
• Process payments per procedures.
• Maintain accurate account notes and follow up on commitments.
• Work in a fast-paced, goal-oriented call center environment.
• Meet individual collection, productivity, and quality targets.

Skills

Bilingual English/Spanish

Negotiation skills

Communication skills

Active listening

Goal oriented

Professional under pressure

Computer skills

Job description

Capital Management Services is seeking bilingual debt collectors in Buffalo, NY. This full-time in-person role focuses on delinquent accounts, negotiation of payment plans, and documenting outcomes to help resolve balances.

You will handle outbound and inbound calls in English and Spanish, aiming for performance-based results while adhering to policies and regulations. Training is provided, with commission opportunities alongside base pay.