Bilingual Customer Support Specialist - Mandarin/English

antwerp dermatology clinic; Cranbury Township (NJ); On-site; USD 38,000 - 52,000; Full time

Job summary

Antwerp Dermatology Clinic is seeking a Customer Service Representative in New Jersey who fluently speaks Mandarin and English to be the first point of contact for customers. You will handle inquiries, provide product information, process orders, and support sales with showroom maintenance and promotions.

The role emphasizes a customer-centric mindset, strong communication, and ability to multitask in a fast-paced environment. Prior experience in manufacturing or related fields is preferred.

Qualifications

• Bilingual in Mandarin and English (written and verbal).
• Experience in a customer service role, preferably in manufacturing or related industry.
• Strong problem-solving with a customer-centric approach.
• Excellent communication and interpersonal skills.

Responsibilities

• Answer customer inquiries via phone, email, or chat and resolve issues.
• Understand customer needs and provide product information and recommendations.
• Process orders, send estimates, invoices, and delivery notifications.
• Coordinate with sales and internal teams to open new accounts and upsell lighting packages.
• Maintain showroom displays and support promotions.
• Handle claims and coordinate with internal teams for credit memos where applicable.

Skills

Bilingual Mandarin-English

CRM software

Customer service

Multitasking

Education

High school diploma or equivalent

College degree preferred

Tools

CRM software

Job description

Antwerp Dermatology Clinic is seeking a Customer Service Representative in New Jersey who fluently speaks Mandarin and English to be the first point of contact for customers. You will handle inquiries, provide product information, process orders, and support sales with showroom maintenance and promotions.

The role emphasizes a customer-centric mindset, strong communication, and ability to multitask in a fast-paced environment. Prior experience in manufacturing or related fields is preferred.