Bilingual Customer Support Specialist

Mary Kay Inc.; Dallas, Northern (TX, KY); Hybrid; USD 34,000 - 42,000; Full time

Benefits offered by this job

Generous PTO

401K & Profit Sharing

On-site Fitness Center & Health Clinic

Tuition Reimbursement

Employee Product Discounts

Job summary

Mary Kay Inc. in Dallas, TX, is seeking a Customer Service Representative to be the voice of the company across phone, email, web chat and social media.

You will assist independent sales force, customers, and consumers with inquiries, order status, and profile updates, delivering service rooted in respect and our Golden Rule. Ideal candidates have 3+ years in customer service, bilingual Spanish/English, and strong problem-solving and communication skills.

Qualifications

• 3+ years of customer service experience.
• High School Diploma or equivalent.
• Spanish/English bilingual fluency is required for this position.
• Strong organizational and time-management skills.
• Proficiency using computer hardware, software, and standard office equipment including telephones, computers, printers, copiers, scanners.

Responsibilities

• Provide customer and sales force support including password resets, order status and lifecycle inquiries, eligibility questions, order fulfillment, and replacements.
• Assist with profile maintenance, compensation inquiries, career path questions, promotions, contests, and programs.
• Resolve service requests using established guidelines; escalate or partner with support teams when needed.
• Maintain confidentiality and accurately document all customer interactions.
• Participate in company meetings and training; stay current on promotions, products, systems, and procedures.
• Support team success by assisting with escalations, training efforts, and workload balancing as needed.
• Meet individual and team productivity and quality goals while promoting a collaborative team environment.

Skills

Bilingual Spanish/English

Interpersonal skills

Verbal and written communication

Time management

Microsoft Office

Multi-tasking

Team collaboration

Education

High School Diploma or equivalent

Tools

Timekeeping applications

Contact center software

Workforce management tools

Job description

Mary Kay Inc. in Dallas, TX, is seeking a Customer Service Representative to be the voice of the company across phone, email, web chat and social media.

You will assist independent sales force, customers, and consumers with inquiries, order status, and profile updates, delivering service rooted in respect and our Golden Rule. Ideal candidates have 3+ years in customer service, bilingual Spanish/English, and strong problem-solving and communication skills.