Customer Success Supervisor - Multi-Channel Support Lead

Mary Kay Global; Dallas (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Generous Paid Time Off

401K & Profit Sharing

Medical, Dental & Vision Coverage

Free On-site Fitness Center & Health Clinic

Tuition Reimbursement

Employee Product Discounts

Job summary

Mary Kay Global in Dallas, Texas is seeking a Customer Success Manager to lead a team in a high-volume service center. You'll oversee phone, email, and various communications to support independent sales force and end consumers.

The role requires a Bachelor's degree and over 5 years in management or customer service. You will develop representatives' performance and ensure a positive service experience. On-site work is mandatory.

Qualifications

• 5+ years in Contact/Call Center, Management, or Customer Service experience.
• Demonstrated leadership experience preferably in a call center.
• Strong knowledge of Company policies and operations.

Responsibilities

• Lead service center operations to ensure a positive service experience.
• Provide leadership and development for customer success representatives.
• Identify trends and assist management in feedback data collection.
• Ensure compliance with Company policies and operational guidelines.

Skills

Leadership skills

Organizational skills

Interpersonal skills

Bilingual skills

Education

Bachelor’s/University Degree or equivalent

Tools

Service Cloud

CRM systems

Microsoft Office

Tableau

Job description

Mary Kay Global in Dallas, Texas is seeking a Customer Success Manager to lead a team in a high-volume service center. You'll oversee phone, email, and various communications to support independent sales force and end consumers.

The role requires a Bachelor's degree and over 5 years in management or customer service. You will develop representatives' performance and ensure a positive service experience. On-site work is mandatory.