Bilingual Customer Support Specialist

Mary Kay; Mill Hall (Clinton County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Generous Paid Time Off

401K & Profit Sharing

Medical, Dental & Vision Coverage

Free On-site Fitness Center & Health/​

Tuition Reimbursement

Employee Product Discounts

Job summary

Mary Kay in the United States seeks a Customer Service Representative to be the voice of the company, supporting our independent sales force, customers, and consumers across multiple contact channels including phone, email, web chat, and social media. You’ll help resolve questions, provide guidance, and ensure a positive experience founded on respect and our Golden Rule Service philosophy.

This role is ideal for someone who thrives on helping others, solving problems, and working in a

Qualifications

• 3 years of customer service experience
• High School Diploma or equivalent
• Spanish/English bilingual fluency is required
• Proficiency with computer hardware, software, and standard office equipment

Responsibilities

• Provide customer and sales force support across channels including phone, email, web chat, and social media
• Resolve questions, provide guidance, and ensure a positive experience
• Maintain confidentiality and accurately document all customer interactions
• Assist with profile maintenance, inquiries, and program details
• Escalate issues to appropriate teams as needed
• Meet productivity and quality goals while promoting teamwork

Skills

Bilingual Spanish/English

Customer service experience

MS Office

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Mary Kay in the United States seeks a Customer Service Representative to be the voice of the company, supporting our independent sales force, customers, and consumers across multiple contact channels including phone, email, web chat, and social media. You’ll help resolve questions, provide guidance, and ensure a positive experience founded on respect and our Golden Rule Service philosophy.

This role is ideal for someone who thrives on helping others, solving problems, and working in a