Bilingual Customer Support Representative II (Spanish/English)

Echo Incorporated; Lake Zurich (IL); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

11 paid holidays

Medical, dental, and vision insurance

Paid time off

401K match

Yearly bonus potential

Job summary

ECHO Incorporated is seeking a proactive and detail-oriented bilingual English/Spanish Customer Service Representative II to serve as a primary liaison for dealer accounts, delivering professional, efficient, and responsive support. The hourly rate for this position is $23.00/HR based on experience and qualifications.

This hybrid role offers work-from-home and on-site at our Lake Zurich facility, with duties including handling dealer inquiries, processing orders, and maintaining strong

Qualifications

• Minimum 3+ years of customer service experience, preferably in B2B or B2C.
• Strong problem-solving abilities with adherence to guidelines.
• Excellent verbal and written communication skills in English and Spanish.

Responsibilities

• Serve as main point of contact for dealer accounts, building strong professional relationships.
• Respond promptly to phone and email inquiries, providing accurate troubleshooting and effective solutions.
• Process and review orders, credits, and related account requests with accuracy and timeliness.
• Resolve moderately complex issues using established procedures and escalate as needed.
• Communicate resolutions and next steps clearly to internal and external stakeholders.
• Uphold ECHO’s brand and service standards through high-quality communication.
• Follow all company programs, policies, and procedures.
• Perform other duties as assigned by management.

Skills

Customer service

Problem solving

Verbal communication

Written communication

Organization

Team work

CRM tools

Bilingual Spanish/English

Education

High School Diploma or GED

Tools

CRM tools

Office software

Job description

Job Category: Customer Service

Requisition Number: CUSTO002713

• Posted : September 17, 2026
• Full-Time
• Hybrid

Locations

Showing 1 location

Description

ECHO Incorporated is an industry leader in developing and manufacturing high-performance, professional-grade, handheld outdoor power equipment. With distributors and thousands of dealers across North and South America, ECHO is constantly anticipating the future of the outdoor power equipment industry and the need for environmental sustainability. Working for ECHO means joining a team of people who are committed to collaboration, innovation, creativity, and high-quality products that make us a globally competitive brand.

ECHO is seeking a proactive and detail-oriented Bilingual English/Spanish, Customer Service Representative II. The Customer Service Representative II serves as a primary liaison for dealer accounts, delivering professional, efficient, and responsive support. This role manages day‑to‑day dealer needs with strong attention to detail and adherence to established processes. The ideal candidate is organized, communicative, and capable of resolving standard to moderately complex inquiries while escalating higher‑level issues when necessary.

The hourly rate for this position is $23.00/HR based on experience and qualifications.

This is a hybrid position that will offer the flexibility of working from home and on-site at our Lake Zurich facility.

ECHO’s benefits include:

• 11 paid holidays
• Extremely affordable medical, dental, and vision insurance
• Paid time off
• 5% 401K match
• Yearly bonus potential

Duties/Responsibilities:

• Serve as a main point of contact for assigned dealer accounts, building strong professional relationships.
• Respond promptly to phone and email inquiries, providing accurate troubleshooting and effective solutions.
• Process and review orders, credits, and related account requests with a high level of accuracy and timeliness.
• Resolve moderately complex issues using established procedures and resolve advanced issues as appropriate.
• Communicate resolutions and next steps clearly and professionally to internal and external stakeholders.
• Uphold ECHO’s brand and service standards through consistent, high‑quality communication.
• Follow all company programs, policies, and procedures.
• Perform other duties as assigned by management.

Job Experience/Skills:

• 3+ years of customer service experience, preferably in a high‑volume business to business or business to consumer environment.
• Strong problem‑solving skills with the ability to interpret and follow established guidelines.
• Excellent verbal and written communication skills.
• High level of organization, accuracy, and attention to detail.
• Ability to work effectively in a team environment.
• Flexibility and adaptability to evolving customer and business needs.
• Proficiency with standard office software and CRM tools.
• Bilingual Spanish/English is required.

Education:High School Degree or GED is required for this role.

Equal Opportunity Employment:

We are an equal opportunity employer. We welcome all applicants.

E-Verification:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.