Bilingual Customer Support & Loan Specialist

Cash Time Loan Centers; Phoenix (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

Cash Time Loan Centers, a leader in auto title and personal loans in Arizona, seeks energetic Account Manager/Loan Officer candidates. Provide excellent customer service while processing loan requests, in-person or online, at multiple Phoenix-area locations.

Responsibilities include handling calls, cash handling, collecting prerequisites, interviewing customers, and preparing loan documents. Bilingual skills and reliability are valued, with growth opportunities in a fast-paced environment.

Qualifications

• Excellent communication and presentation skills.
• Ability to multi-task and manage time effectively.
• Spanish bilingual strongly preferred.
• Experience with multi-line phones is a plus.
• Cash-handling experience is a plus.

Responsibilities

• Handle both incoming and outbound calls.
• Process cash handling and debit card payments.
• Manage loan processes from start to finish (in-person or online).
• Collect loan prerequisites (income, residence, vehicle title, bank statements).
• Interview customers in person or by phone.
• Conduct a vehicle condition report.
• Collect and analyze income sources.
• Identify and assess customer needs to ensure satisfaction.
• Data entry and finalize loan documents and disclosures.
• Participate in marketing activities as needed.
• Perform light collection related transactions.
• Inform manager of escalated issues.
• Balance cash drawer each shift.
• Follow company policies and guidelines.

Skills

Communication

Multitasking

Spanish bilingual

Customer service

Tools

MS Office

Job description

Cash Time Loan Centers, a leader in auto title and personal loans in Arizona, seeks energetic Account Manager/Loan Officer candidates. Provide excellent customer service while processing loan requests, in-person or online, at multiple Phoenix-area locations.

Responsibilities include handling calls, cash handling, collecting prerequisites, interviewing customers, and preparing loan documents. Bilingual skills and reliability are valued, with growth opportunities in a fast-paced environment.