Bilingual Customer Service Representative

Cash Time Loan Centers; Tucson (AZ); On-site; USD 32,000 - 52,000; Full time

Job summary

Cash Time Loan Centers in Tucson, AZ is seeking an Account Manager/Loan Officer to deliver outstanding customer service while processing auto title and personal loan requests. You will work with customers in person or online to complete transactions accurately and efficiently.

The ideal candidate is bilingual in Spanish, has excellent communication skills, can multi-task, handle cash, and maintain confidentiality. Working hours are Mon–Fri, with some weekend availability as needed.

Qualifications

• Excellent communication and presentation skills.
• Spanish bilingual (required).
• Experience with multi-line phones is a plus.
• Cash-handling experience is a plus.
• Reliable, punctual and able to work independently.
• Office hours Mon–Fri 9:00 a.m. – 6:00 p.m., some weekend shifts.

Responsibilities

• Handle incoming and outbound calls.
• Cash handling and payment processing.
• Process loan requests in-person or online.
• Collect and verify loan prerequisites.
• Interview customers and conduct vehicle condition checks.
• Data entry and loan documentation.
• Follow company policies.

Skills

Customer service

Multitasking

Spanish bilingual

Cash handling

Data entry

Phone handling

Job description

Cash Time Loan Centers

Job Category

Customer Service

Overview

Description

Cash Time Loan Centers is the leader of the auto title and personal loan industry in Arizona. This fast-growing consumer finance company is looking for highly motivated and driven individuals. Great work environment and benefits as well as amazing growth opportunities. As an Account Manager/Loan Officer you will provide great customer service all while processing the auto title or personal loan request. You will be responsible for directly providing loan products to customers in an efficient and accurate manner.

Location(s) that are hiring:

Oracle and Prince (Tucson, Arizona)

Grant and Swan (Tucson, Arizona)

Responsibilities:

• Handle both incoming and outbound calls
• Cash handling, debit card payment processing
• Handle every aspect of a loan from start to finish. (In-person or Online requests)
• Collect loan prerequisites from applicants (proof of income, proof of residence, vehicle title, bank statements, etc.)
• Interview customer in-person or over the phone
• Conduct a vehicle condition report
• Collect and analysis income source
• Identify and assess customers’ needs to achieve satisfaction
• Data entry, finalize all loan document and loan disclosure to customer
• Participating in marketing activities as needed
• Perform light collection related transactions
• Informing manager of escalated customer issues
• Balancing cash drawer (if assigned) every shift
• Follow company policies, guidelines

Skills/ Requirements:

• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Experience with multi-lines phones a plus Cash-handling experience a plus.
• Exceptional Customer Service skills and be computer literate
• Be reliable and punctual
• Work independently, while still being a team player
• Ability to handle confidential information
• Spanish Bilingual is a MUST
• Office hours Monday thru Fri 9:00 a.m. – 6:00 p.m. | Saturday 9:00 a.m. – 2:00 p.m. | Sunday - CLOSED