Bilingual Customer Support Center Agent I

First Mid-Illinois Bancshares, Inc.; Burlington (IA); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

First Mid Bancshares, Inc. is seeking a Customer Support Center Agent I in Burlington, IA. The role focuses on providing accurate information and courteous service to callers, handling account inquiries, and guiding customers through banking options via phone.

The position emphasizes compliance with policies, accuracy, and responsiveness, with potential for additional hours as needed. The team aims to build trust and deliver a personalized banking experience to clients.

Qualifikationen

• High School Diploma or GED required.
• 1+ year of customer service experience; banking preferred.
• Bilingual in Spanish and English strongly preferred.

Aufgaben

• Assist callers with questions and account inquiries in a professional manner.
• Service customers over the phone with accuracy and efficiency within policy guidelines.
• Create a quality service experience with timely resolution and follow-up.
• Adhere to bank compliance, security and operational policies and procedures.
• Educate customers to use online/mobile banking and other delivery channels.

Kenntnisse

Bilingual (Spanish & English)

MS Office proficiency

Strong communication

Interpersonal skills

Flexibility to work outside hours

Ausbildung

High School Diploma/GED

Tools

Microsoft Office

Jobbeschreibung

First Mid Bancshares, Inc. is seeking a Customer Support Center Agent I in Burlington, IA. The role focuses on providing accurate information and courteous service to callers, handling account inquiries, and guiding customers through banking options via phone.

The position emphasizes compliance with policies, accuracy, and responsiveness, with potential for additional hours as needed. The team aims to build trust and deliver a personalized banking experience to clients.