Banking Contact Center Associate — Multichannel Support

First Citizens Bank (Iowa); Mason City (IA); Hybrid; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Remote work option

Zusammenfassung

First Citizens Bank in Mason City, IA is seeking a Contact Center Representative to handle inbound calls, chats, and ITM interactions, delivering professional customer service while supporting deposit and account services.

You will identify customer needs, cross-sell bank products, perform transactions, and collaborate with other departments to resolve issues. Flexible scheduling and remote work possible with supervisor approval.

Qualifikationen

• More than one year banking experience and/or an associate degree or equivalent experience.
• Ability to cross-sell First Citizens Bank products and services.
• Strong mathematical and data entry skills for account transactions.
• Familiarity with compliance and security procedures.
• Excellent communication and teamwork abilities.

Aufgaben

• Answer inbound calls, chats, and ITM requests with professional customer service.
• Identify customer needs and recommend appropriate products and services.
• Process transactions (deposits, transfers, online banking, etc.) and support ITM interactions.
• Escalate sensitive issues to the appropriate officer and collaborate across departments.

Kenntnisse

Customer Service

Verbal/Written Communication

Documentation/Recording

Attention to Detail

Organizing and Planning

Adaptability

Problem Solving

Sales/Business Development

Ausbildung

Associates degree or equivalent

Tools

Ten-key adding machine

Jobbeschreibung

First Citizens Bank in Mason City, IA is seeking a Contact Center Representative to handle inbound calls, chats, and ITM interactions, delivering professional customer service while supporting deposit and account services.

You will identify customer needs, cross-sell bank products, perform transactions, and collaborate with other departments to resolve issues. Flexible scheduling and remote work possible with supervisor approval.