Bilingual Banking Support Center Agent

First Mid-Illinois Bancshares, Inc.; Janesville (WI); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health benefits

Well-being programs

Paid time off

401K with company match

Employee Stock Purchase Plan

Tuition reimbursement

Job summary

First Mid Bancshares, Inc. in Janesville, WI is seeking a customer service representative to assist callers and service customers by phone with accuracy and courtesy, following our standards and policies.

The role emphasizes compliance, documentation, and product knowledge, with opportunities for incentive-based earnings within Total Rewards. The ideal candidate has at least 1 year of customer service experience, a High School Diploma or GED, and bilingual Spanish/English skills.

Qualifications

• High School Diploma or GED required.
• 1+ year of customer service experience preferred.
• Bilingual Spanish and English strongly preferred.

Responsibilities

• Assisting callers with questions and account inquiries in a professional and courteous manner.
• Service customers over the phone with accuracy and efficiency within policy guidelines.
• Create a quality service experience with timely resolution and follow-up to customer needs.
• Adheres to all bank compliance, security and operational policies and procedures.
• Educates and encourages customers to use alternate delivery systems such as ATM, Debit Card, Online, and Mobile Banking.

Skills

Bilingual Spanish/English

Strong communication

Customer service

Interpersonal skills

Time management

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

First Mid Bancshares, Inc. in Janesville, WI is seeking a customer service representative to assist callers and service customers by phone with accuracy and courtesy, following our standards and policies.

The role emphasizes compliance, documentation, and product knowledge, with opportunities for incentive-based earnings within Total Rewards. The ideal candidate has at least 1 year of customer service experience, a High School Diploma or GED, and bilingual Spanish/English skills.