Bilingual Customer Support

ISP INDUSTRIES LLC; Las Vegas (NV); On-site; USD 36,000 - 48,000; Full time

Job summary

ISP Industries LLC is seeking a customer support professional to provide phone and email assistance to both external and internal customers in Las Vegas. You will diagnose and troubleshoot issues, take ownership of cases, and ensure timely resolution while maintaining detailed logs and tickets.

The role may require overtime as needed to support customers. Ideal candidates possess strong written and verbal communication, attention to detail, and a customer-focused approach with the ability to

Qualifications

• Excellent written and verbal communication.
• Attention to detail.
• Strong problem-solving.
• Strong customer service; phone, email, and in person.
• Must have the flexibility to work occasional overtime.

Responsibilities

• Provide phone and email support for both external and internal customers.
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Support/assist each customer by taking ownership of customer issues reported and see issues through resolution.
• Create and maintain tickets for customers.
• Provide accurate pricing and information regarding residential internet service inquiries by phone or email.
• Prepare accurate and timely logs for all incoming calls.
• Print badges per the request of management.
• Other duties as assigned.

Skills

Communication

Attention to detail

Problem solving

Customer service

Overtime flexibility

Job description

Responsibilities:

• Provide phone and email support for both external and internal customers.
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Support/assist each customer by taking ownership of customer issues reported and see issues through resolution.
• Create and maintain tickets for customers.
• Provide accurate pricing and information regarding residential internet service inquiries by phone or email.
• Prepare accurate and timely logs for all incoming calls.
• Print badges per the request of management.
• Other duties as assigned.

Qualification and/or Certification:

• Excellent written and verbal communication
• Attention to detail.
• Strong problem-solving
• Strong customer service; phone, email, and in person
• Must have the flexibility to work occasional overtime.