French Bilingual Customer Support 1

Eyefinity, Inc.; Northern (KY); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Eyefinity, Inc. seeks a French bilingual Customer Support specialist to handle inquiries from members, clients, providers and partners. The role requires fluency in two languages and the ability to work in a fast-paced environment.

This is a remote US-based position, with potential travel for client meetings and enrollment events as needed. Responsibilities include responding to inquiries by phone, email, or web, documenting cases, and collaborating with internal teams to resolve issues while

Qualifications

• One to two years of customer service experience handling moderate to complex inquiries.
• Fluency in two languages (bilingual) required.
• Able to work any shift, including weekends/holidays/overnight.
• Strong internet knowledge and basic browser settings.
• Able to use multiple software programs simultaneously.

Responsibilities

• Respond to inquiries from members, clients, providers and partners via phone, email or web.
• Document customer situations clearly and prepare letters confirming agreements.
• Identify trends and escalate issues with potential organization-wide impact.
• Educate customers on the value and benefits of Eyefinity products and services.

Skills

Customer service

Bilingual

Verbal communication

MS Office

Tools

MS Office

Multiple software programs

Job description

## French Bilingual Customer Support 1Apply: Remote: Remote US: Full time: Posted 3 Days Ago: R-9987With general supervision, ensure accurate, timely, and efficient customer support. Respond to customer inquiries in a manner that supports the achievement of goals.Respond to customer inquiries ranging from routine to complex from members, clients, providers, and internal/external business partners; inquiries may range from telephone, in person, or via the internet/e-email Contingent on the Line of Business (LOB), requires in-depth knowledge in the following areas: * Prescriptions, Plans, Products, Services, and Procedures* Online purchasing & e-Commerce knowledge* Internet knowledge* Payment processing/payment collections* Eligibility verification* Order Status, Shipping Status, and Stock Availability* Accurate completion of necessary documentation, letters, and forms processing* Quality Assurance testing for company software Research and resolve issues/complaints and determine appropriate resolution(s) Solve problems and assist with issues that may not fit the “cookie-cutter” solution Effectively educate and influence customers and prospective customers on the value and benefits that the company offers through its products, services, and solutions Identify customer trends and communicate to appropriate business partners, leaders, and divisions; suggest necessary corrections, changes, or solutions; appropriately elevate situations that could have organization-wide impacts Effectively maintain specific line of business Customer Service standards and support level standards Remain current on all changes to Customer Service policy, procedures, and product/services/solutions information to respond to customer inquiries accurately and consistently Contingent on the LOB, may require attendance at benefit fairs, open enrollment meetings, and client meetings to provide information to attendees; available for occasional overnight travel Contingent on the LOB, may support Sales Representatives for any inquiry related to their customer orders Contingent on the LOB, may be the first point of contact for Sales Representatives, not related to customer orders Contingent on the LOB, may process claims based on business needs and workflow fluctuations **Job Specifications** *Typically has the following skills or abilities:* One to two years of customer service experience in handling moderate to complex customer inquiries in call center, insurance, manufacturing, software, telecommunications, retail, or eyewear industries Must be bilingual and able to fluently speak two languages Available to work any shift, including weekends, holidays, and/or overnight Demonstrated internet knowledge and understanding of basic internet browser settings Demonstrated ability to work with multiple software programs simultaneously Working knowledge of MS Office package Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made Excellent interpersonal and rapport-building skills Ability to ask appropriate and relevant questions to identify customer needs Proven problem-solving, negotiation, and decision-making skills Ability to use appropriate discretion and judgment in applying customer/call handling guidelines Ability to listen, process transactions, and interact with customers simultaneously in a fast-paced environment If this position acts as a third-party administrator (TPA) for processing payments, then candidates will be subject to a credit check In order to perform the duties of a Customer Support Representative successfully and consistently on our systems and networks, the following internet and equipment are required: OS (Provided)Windows 10CPU (Provided)Intel CoreTM i5-7500 (4 Cores/6MB/4T/3.6GHz)Memory (Provided)16GB 2X8GB 2666MHz DDR4 MemoryHard Drive (Provided)256GB Solid State Hard DriveWired Headset (Provided)YesWired Connection (to Router/Modem; Cable/wire provided) Router/Modem NOT providedYesDownload Speed (per user on home network)50 MbpsUpload Speed (per user on home network)10 MbpsLoaded Latency< 150 ms For roles that are remote (i.e., Work From Home (WFH) or hybrid (i.e., partial onsite at a VSP location and WFH), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment