Bilingual Customer service specialist

ATC; Conyers (GA); On-site; USD 60,000 - 90,000; Full time

Job summary

A leading technical support company in Conyers, Georgia is seeking a Senior Technical Recruiter to provide technical assistance and ensure excellent customer service while managing a high volume of calls. Responsibilities include troubleshooting, escalation to second tier support, and monitoring ticket queues. Ideal candidates should thrive in a fast-paced environment.

Qualifications

• Experience recruiting technical roles in fast-paced environments.
• Strong ability to source and engage IT candidates.
• Excellent communication and interpersonal skills.

Responsibilities

• Oversee the daily performance of computer systems and applications.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Monitor ticket queues, assign tickets to appropriate internal and external support staff.

Skills

Technical recruiting

Sourcing

Candidate screening

Job description

Senior Technical Recruiter | Recruitment Specialist | Sourcing Specialist

Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service.

Internal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management.

External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile driver's licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket.

Job Responsibilities

• Oversee the daily performance of computer systems and applications.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Monitor ticket queues, assign tickets to appropriate internal and external support staff, and escal…