Bilingual Customer Solutions Rep – Housing & Loans

Pennsylvania Housing Finance Agency; Harrisburg (Dauphin County); On-site; USD 38,000 - 48,000; Full time

Job summary

Pennsylvania Housing Finance Agency in Harrisburg, PA is seeking a bilingual Customer Solutions Center Representative 1 to be the first point of contact for clients, delivering accurate information and high-quality service related to housing programs and loan servicing.

The role handles borrower inquiries about balances, payments, escrow, and payoff options, while documenting interactions and staying compliant with agency policies and regulatory guidelines.

Qualifications

• Requires bilingual Spanish and English proficiency.
• Support inquiries about housing programs and loan servicing.
• Ability to explain payment options and balance details.

Responsibilities

• Answer inbound calls about housing programs and mortgage accounts.
• Provide loan balances, escrow, due dates, and payoff information.
• Assist borrowers with payment processing and options.
• Document interactions accurately in the system.
• Maintain compliance with agency policies.

Skills

Bilingual Spanish-English

Customer service

Communication skills

Multitasking

Education

High school diploma or GED

Tools

Loan servicing systems

Job description

Pennsylvania Housing Finance Agency in Harrisburg, PA is seeking a bilingual Customer Solutions Center Representative 1 to be the first point of contact for clients, delivering accurate information and high-quality service related to housing programs and loan servicing.

The role handles borrower inquiries about balances, payments, escrow, and payoff options, while documenting interactions and staying compliant with agency policies and regulatory guidelines.