Bilingual Customer Service Specialist (Spanish/English)

TP; Columbia (SC); On-site; USD 21,000 - 28,000; Full time

Job summary

TP in Columbia, SC is seeking a bilingual Spanish/English Customer Service Specialist located on-site. You will serve as a primary contact for clients, handling inbound and outbound communications with professional excellence and resolving inquiries to ensure a seamless customer experience.

In a fast-paced environment, you will use web-based tools, protect confidential information, and aim to resolve issues on the first call.

Qualifications

• Bilingual in Spanish and English required.
• High School Diploma or equivalent.
• Minimum 6 months of customer service experience.
• Must be 18 years of age or older.
• Type at least 25 words per minute.
• Comfortable with Windows-based computer systems.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers

Skills

Spanish language

English language

Customer service

Typing 25 WPM

Windows OS

Education

High School Diploma or equivalent

Tools

Windows OS

Job description

TP in Columbia, SC is seeking a bilingual Spanish/English Customer Service Specialist located on-site. You will serve as a primary contact for clients, handling inbound and outbound communications with professional excellence and resolving inquiries to ensure a seamless customer experience.

In a fast-paced environment, you will use web-based tools, protect confidential information, and aim to resolve issues on the first call.