Bilingual Customer Service Specialist (Spanish)

Sherwin-Williams; Orem (UT); On-site; USD 30,000 - 40,000; Part time

Job summary

Join a dynamic team as a Customer Service Specialist at a leading paint retailer. In this part-time role, you'll work closely with both wholesale and retail customers, ensuring their needs are met with exceptional service. Your responsibilities will include processing transactions, maintaining product knowledge, and assisting customers with their selections. This position offers a unique opportunity to thrive in a fast-paced environment while contributing to sales goals and enhancing customer satisfaction. If you're passionate about providing top-notch service and enjoy working with people, this role is perfect for you.

Qualifications

• Must be at least 18 years old and authorized to work.
• Ability to lift and carry up to 50 lbs frequently.

Responsibilities

• Ensure high customer satisfaction through excellent sales service.
• Assist customers in person and over the phone.

Skills

Customer Service

Sales Skills

Bilingual (English and Spanish)

Education

High School diploma or GED

Tools

Tinting and Mixing Equipment

Job description

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend suitable solutions. Store associates in this role are expected to promptly resolve customer concerns, ensure maximum client satisfaction, stay updated on product features, and maintain high standards of product quality and store appearance. Their goal is to deliver excellent customer service while consistently meeting sales targets.

Job duties involve contact with customers, including minors, and access to cash, electronic equipment, personal information, merchandise, and other valuables. Access may be supervised or unsupervised. To protect the business, its reputation, and the safety of customers, staff, vendors, and the public, a review of criminal history is required.

This is a PART-TIME position at the following stores:

• #1667, located at 390 N State St, Orem, UT 84057
• #8045, located at 268 N State St, Orem, UT 84057

Minimum Requirements:

• Must be at least 18 years old
• Legally authorized to work without sponsorship
• Ability to read, write, comprehend, and communicate in English and Spanish
• Valid, unrestricted Driver’s License
• Ability to lift and carry up to 50 lbs frequently and 70 lbs occasionally, with or without accommodation
• Willingness to work scheduled hours, including evenings and weekends

Preferred Qualifications:

• High School diploma or GED
• At least one year of experience in delivery, retail, or customer service
• Experience selling paint and related products
• Experience operating tinting and mixing equipment

Responsibilities:

• Ensure high customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and recommending products/services
• Build trust with wholesale and retail customers
• Process sales transactions accurately following policies
• Meet sales goals regularly
• Maintain accurate work order files and formulas
• Retrieve products from shelves or warehouse
• Tint and mix products as per customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load and unload delivery trucks; assist with deliveries as needed
• Maintain a neat and stocked environment
• Stay knowledgeable about products and discuss options with customers
• Follow inventory control procedures
• Suggest ways to improve sales