Customer Service Specialist - Client Support

Maximus; El Paso (TX); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Training Completion Pay Increase

Professional Development

Wellness Program and Resources

Tuition Reimbursement

401K Retirement Savings Plan

Comprehensive Insurance Coverage

Job summary

Maximus is hiring a Customer Service Specialist to support the Health Texas project, delivering customer care and benefit enrollment via phone, IVR, and online portals. Training is paid and designed to build high levels of knowledge and professionalism, with a $1/hour bump after training.

Start dates October 5, 2026 and October 19, 2026. The role is full-time, hybrid/remote, with initial on-site onboarding.

Qualifications

• Residency in the State of Texas and within a 70-mile radius of El Paso.

Responsibilities

• Provide customer care and benefit enrollment services via telephone, IVR and web-based portals.

Job description

Maximus is currently hiring Customer Service Specialist to join our team! This position is responsible for supporting our Health Texas project by providing customer care and benefit enrollment services via telephone, IVR and web-based portals.

To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism. We invest in your success from day one! Enjoy a $1/hour pay increase once you have completed training!

Start Dates

• October 5, 2026
• October 19, 2026

These are Full-time, Hybrid/Remote roles: You will begin onsite for your first day, then you will be able to continue remotely from home. You will also be able to work remotely after completing training.

This position requires residency in the State of Texas and within a 70-mile radius of El Paso.

Schedule Details

• Our call center is open from 8AM - 6:30PM CST, Monday - Friday
• 8 hour shifts are scheduled within the hours of operation

Why Maximus?

• Training Completion Pay Increase - Successfully complete our paid training program and receive a $1.00 per hour increase to your base pay.
• Professional Development Opportunities - Participate in training programs, workshops, and conferences.
• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• Tuition Reimbursement - Invest in your ongoing education and development.
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Paid Time Off Package - Enjoy PTO, Holidays, sick leave, along with Short- and Long-Term Disability coverage.
• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• Competitive Compensation - Quarterly bonuses based on performance