Bilingual Customer Service Specialist - Multi-Store

The Sherwin-Williams Company; Miami Beach (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

The Sherwin-Williams Company in Miami Beach, FL seeks a Customer Service Specialist to assist customers in-store and by phone, recommending products and ensuring satisfaction. You will handle sales transactions, build customer relationships, and support store operations with tinting and stocking tasks.

Ideal candidates are bilingual (English/Spanish), able to lift up to 70 lbs occasionally, and available for evenings/weekends. Prior paint retail experience is a plus.

Qualifications

• Must be at least 18 years old.
• Must be legally authorized to work in the United States without sponsorship.
• Must be able to read, write, comprehend, and communicate in English and Spanish.
• Must have a valid, unrestricted Driver's License.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs occasionally.
• Must be willing to work evenings and weekends.
• If internal to Sherwin-Williams, must meet performance and HR training requirements.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment and load/unload delivery trucks.
• Assist in making deliveries as needed; maintain in-stock areas.
• Remain knowledgeable on products offered and discuss available options; follow inventory controls.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Bilingual English/Spanish

Education

High School diploma or GED

Job description

The Sherwin-Williams Company in Miami Beach, FL seeks a Customer Service Specialist to assist customers in-store and by phone, recommending products and ensuring satisfaction. You will handle sales transactions, build customer relationships, and support store operations with tinting and stocking tasks.

Ideal candidates are bilingual (English/Spanish), able to lift up to 70 lbs occasionally, and available for evenings/weekends. Prior paint retail experience is a plus.