Bilingual Customer Service Specialist – Multi-Location

Sherwin-Williams; Pigeon Forge (TN); On-site; USD 28,000 - 38,000; Full time

Job summary

Sherwin‑Williams in Tennessee seeks a Customer Service Specialist to assist customers with product selections, process sales, and maintain store standards. You will resolve questions, promote products, and help meet sales goals while ensuring a positive shopping experience.

The role requires English and Spanish communication, ability to lift 50–70 lbs, and a willingness to work varied hours, including evenings and weekends. Training on products and processes is provided.

Qualifications

• Must be at least eighteen (18) years old.
• Must be legally authorized to work in the United States without sponsorship.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted Driver’s License.
• Must be able to lift up to 50 lbs. frequently and up to 70 lbs. occasionally.

Responsibilities

• Provide high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting suitable products.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and in line with store policies.
• Follow and achieve sales goals monthly, quarterly, and yearly.
• Maintain accurate work order files and stocking formulas.

Skills

Customer service

Bilingual English/Spanish

Cash handling

Education

High School diploma or GED

Job description

Sherwin‑Williams in Tennessee seeks a Customer Service Specialist to assist customers with product selections, process sales, and maintain store standards. You will resolve questions, promote products, and help meet sales goals while ensuring a positive shopping experience.

The role requires English and Spanish communication, ability to lift 50–70 lbs, and a willingness to work varied hours, including evenings and weekends. Training on products and processes is provided.