Bilingual Customer Service Specialist — Growth & Benefits

Uline; Gainesville (GA); On-site; USD 54,000 - 62,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% employer match

Tuition Assistance Program

Paid holidays

Job summary

Uline, a family-owned leader in shipping materials, seeks a Bilingual Customer Service Representative for its Georgia Branch. On-site, full-time hours with strong training, growth potential, and legendary service focus.

You’ll build relationships, answer product, pricing and order questions, and support customers via phone, email and chat. Requirements include a high school diploma (Bachelor’s preferred), problem-solving and communication skills, and fluent English/Spanish.

Qualifications

• High school diploma or equivalent required; Bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus, but training will be provided.
• Bilingual (English / Spanish) - fluent in both verbal and written forms.

Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Bilingual (English/Spanish)

Customer service

Communication skills

Problem-solving

Listening

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Uline, a family-owned leader in shipping materials, seeks a Bilingual Customer Service Representative for its Georgia Branch. On-site, full-time hours with strong training, growth potential, and legendary service focus.

You’ll build relationships, answer product, pricing and order questions, and support customers via phone, email and chat. Requirements include a high school diploma (Bachelor’s preferred), problem-solving and communication skills, and fluent English/Spanish.