Bilingual Customer Service Specialist — Financial Services

Randstad USA; Irving (TX); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K plan

Job summary

Randstad USA seeks a bilingual Customer Service Specialist in Irving, TX to support financial services clients. You’ll manage high-volume calls, document interactions with precision, and maintain CRM-based pipelines.

The role requires 6+ months of customer service or related experience and a Bachelor’s degree. You’ll work a hybrid schedule: M-F 8am–5pm, with some days WFH, and a First shift. Pay is $23.75–$25 per hour with benefits through Randstad.

Qualifications

• Experience in customer service within financial services or contact centers.
• Proven ability to document clearly and thoroughly.
• Familiarity with CRM or ticketing systems and pipeline tracking.

Responsibilities

• Call routing and triage to connect customers with the right agents.
• Maintain and update accurate notes and referrals.
• Route confirmed leads to sales consultants and monitor follow-ups.
• Assist with language needs, prioritizing Spanish-speaking customers as required.
• Produce manual reports to track campaigns and performance.
• Manage pipeline by tracking contact attempts and scheduling callbacks.

Skills

Bilingual communication

Active Listening

Customer support

Financial Services

Sales

Business Banking

Account Management

Operations Coordination

Education

Bachelor's degree

Job description

Randstad USA seeks a bilingual Customer Service Specialist in Irving, TX to support financial services clients. You’ll manage high-volume calls, document interactions with precision, and maintain CRM-based pipelines.

The role requires 6+ months of customer service or related experience and a Bachelor’s degree. You’ll work a hybrid schedule: M-F 8am–5pm, with some days WFH, and a First shift. Pay is $23.75–$25 per hour with benefits through Randstad.