Bilingual Customer Service Specialist

Bluegrass Stream; Williamsburg (VA); Sur place; USD 28 000 - 42 000; Plein temps

Résumé du poste

Bluegrass Stream LLC in Virginia is seeking a friendly in-store associate to greet customers, answer questions, and process sales. You will assist by phone and offer guidance on paints and coatings in English and Spanish.

Work with sales teammates to support store operations, merchandising, tinting, and inventory checks, while building strong customer relationships and expanding product knowledge. This role emphasizes customer care, problem solving, and teamwork in a fast-paced retail setting.

Qualifications

• Fluency in English and Spanish required.
• Customer-focused communication and problem-solving skills.
• Ability to learn product details related to paints and coatings.
• Strong teamwork skills and comfort supporting day-to-day retail store needs.

Responsabilités

• Greet customers in-store and by phone and assist with purchases.
• Provide expert product guidance on paints and coatings in English and Spanish.
• Process sales, returns and related customer transactions.
• Resolve customer service issues and ensure a positive experience.
• Partner with sales associates to support store operations and merchandising.
• Support tinting activities and perform inventory checks.
• Build strong customer relationships while continuously improving product knowledge.

Connaissances

Bilingual English/Spanish

Customer-focused communication

Product knowledge learning

Team collaboration

Description du poste

Responsibilities Include

• Greet and assist customers in-store and by phone.
• Provide expert product guidance on paints and coatings in English and Spanish.
• Process sales, returns, and related customer transactions.
• Resolve customer service issues and ensure a positive experience.
• Partner with sales associates to support store operations and merchandising.
• Support tinting activities and perform inventory checks.
• Build strong customer relationships while continuously improving product knowledge.

Qualifications/Skills

• Fluency in English and Spanish.
• Customer-focused communication and problem-solving skills.
• Ability to learn product details related to paints and coatings.
• Strong teamwork skills and comfort supporting day-to-day retail store needs.