Bilingual Customer Service Representative

TSP Talent; Port Charlotte (FL); On-site; USD 36,000 - 42,000; Full time

Job summary

TSP talent in Port Charlotte, FL is seeking a Bilingual Customer Service Specialist to assist customers in-store and by phone with paints and coatings guidance in English and Spanish. You will process sales and returns, resolve issues, and collaborate with sales associates to ensure smooth store operations.

The role emphasizes bilingual communication, product knowledge, and attentiveness to customer needs to deliver a positive shopping experience.

Qualifications

• Fluency in English and Spanish.
• Strong customer-focused communication and problem-solving.
• Ability to learn and apply paint product knowledge.
• High attention to detail for transactions and service processes.
• Team-oriented mindset and willingness to collaborate in-store.

Responsibilities

• Assist customers with product questions and paint/coating recommendations.
• Handle sales transactions and returns accurately.
• Resolve service concerns professionally and effectively.
• Partner with sales associates to support store operations.
• Support merchandising, tinting activities, and inventory checks.
• Maintain strong customer relationships and communicate clearly.

Skills

Bilingual fluency

Customer-focused communication

Product knowledge learning

Attention to detail

Team-oriented collaboration

Job description

Bilingual Customer Service Specialist for a retail Customer Service & Support team. Interact with customers in-store and by phone, providing knowledgeable guidance on paints and coatings in English and Spanish. Process sales and returns, resolve customer service issues, and ensure a positive customer experience.

Key Duties

• Assist customers with product questions and paint/coating recommendations
• Handle sales transactions and returns accurately
• Resolve service concerns professionally and effectively
• Partner with sales associates to support store operations
• Support merchandising, tinting activities, and inventory checks
• Maintain strong customer relationships and communicate clearly

Qualifications & Skills

• Fluency in English and Spanish
• Customer-focused communication and problem-solving skills
• Ability to learn and apply product knowledge
• Strong attention to detail for transactions and service processes
• Team-oriented mindset and willingness to collaborate in-store