Bilingual Customer Service Specialist

Sherwin Williams; Wells (ME); On-site; USD 21,000 - 28,000; Full time

Job summary

Sherwin-Williams is seeking a Bilingual Multi-Location Customer Service Specialist to deliver exceptional service across our retail outlets. This role requires proficiency in English and at least one additional language to communicate with a diverse customer base, support storefront teams, and contribute to a positive brand experience.

The successful candidate will handle inquiries, resolve customer challenges, provide product information, and maintain up-to-date knowledge of our coatings lines.

Responsibilities

• Handle inquiries from customers across multiple locations.
• Resolve customer challenges and provide accurate product information.
• Maintain up-to-date knowledge of Sherwin-Williams coatings and promotions.
• Collaborate with store teams, merchandising, and sales to ensure consistent service.

Skills

Bilingual

Job description

Sherwin-Williams, a worldwide leader in the development and sale of paints and coatings, is seeking a Bilingual Multi-Location Customer Service Specialist to deliver exceptional service across our retail outlets. This position requires proficiency in English and at least one additional language, enabling effective communication with a diverse customer base. The successful candidate will be responsible for ensuring customer satisfaction by handling inquiries, solving customer challenges and maintaining a deep knowledge of our products and services. This role involves collaboration with various teams to enhance service delivery and uphold our brand's reputation across multiple locations.