Bilingual Customer Service Specialist

Sherwin Williams; Pigeon Forge (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Sherwin-Williams, a global paints and coatings leader, seeks a Bilingual Multi-Location Customer Service Specialist to deliver outstanding service across our retail outlets.

You will communicate in English and at least one additional language, handle inquiries, resolve issues, and maintain product knowledge to support customers and uphold our brand reputation. This role requires collaboration with store teams and departments to ensure smooth service delivery across locations.

Qualifications

• Fluent in English and at least one additional language.
• Experience handling inquiries and resolving customer issues.
• Strong product knowledge and brand awareness.

Responsibilities

• Handle customer inquiries across multiple locations.
• Resolve challenges and ensure customer satisfaction.
• Collaborate with internal teams to improve service delivery.

Skills

Customer service

Bilingual

Communication skills

Job description

Sherwin-Williams, a worldwide leader in the development and sale of paints and coatings, is seeking a Bilingual Multi-Location Customer Service Specialist to deliver exceptional service across our retail outlets. This position requires proficiency in English and at least one additional language, enabling effective communication with a diverse customer base. The successful candidate will be responsible for ensuring customer satisfaction by handling inquiries, solving customer challenges and maintaining a deep knowledge of our products and services. This role involves collaboration with various teams to enhance service delivery and uphold our brand's reputation across multiple locations.