Bilingual Customer Service Specialist

Sherwin Williams; Harrisburg (Dauphin County); On-site; USD 36,000 - 48,000; Full time

Job summary

Sherwin-Williams is seeking a Bilingual Customer Service Specialist for our Retail Customer Service & Support team. You will engage customers in-store and by phone, provide expert product guidance on paints and coatings, process sales and returns, and resolve service issues in both English and Spanish.

Partner with sales associates to support store operations, merchandising, tinting, and inventory checks. You’ll build strong customer relationships while growing your product knowledge in a

Qualifications

• Bilingual in English and Spanish is a must.
• Experience in customer service is preferred.
• Knowledge of paints and coatings is a plus.
• Able to process sales and returns accurately.

Responsibilities

• Engage customers in-store and by phone.
• Provide expert product guidance on paints and coatings.
• Process sales and returns and resolve service issues.

Skills

Bilingual (ENG/SP)

Customer service

Retail sales

Product knowledge

Job description

Sherwin-Williams seeks a Bilingual Customer Service Specialist for our Retail Customer Service & Support team. In this role, you will engage customers in-store and by phone, provide expert product guidance on paints and coatings, process sales and returns, and resolve service issues in both English and Spanish. Partner with sales associates to support store operations, merchandising, tinting, and inventory checks. You’ll build strong customer relationships while growing your product knowledge in a culture that values diversity, innovation, collaboration, and career development.