Bilingual Customer Service Specialist

Sherwin Williams; Asheville (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Sherwin-Williams in Asheville, NC seeks a Bilingual Customer Service Specialist for our Retail Customer Service & Support team. In this role, you will engage customers in-store and by phone, provide expert product guidance on paints and coatings, process sales and returns, and resolve service issues in both English and Spanish.

You will partner with sales associates to support store operations, merchandising, tinting, and inventory checks, while building strong customer relationships and growing

Qualifications

• Bilingual in English and Spanish required.
• Retail customer service experience preferred.

Responsibilities

• Engage customers in-store and by phone.
• Provide expert guidance on paints and coatings.
• Process sales and returns.
• Resolve service issues in a bilingual environment.
• Collaborate with sales associates to support store operations.

Skills

Bilingual English/Spanish

Job description

Sherwin-Williams seeks a Bilingual Customer Service Specialist for our Retail Customer Service & Support team. In this role, you will engage customers in-store and by phone, provide expert product guidance on paints and coatings, process sales and returns, and resolve service issues in both English and Spanish. Partner with sales associates to support store operations, merchandising, tinting, and inventory checks. You’ll build strong customer relationships while growing your product knowledge in a culture that values diversity, innovation, collaboration, and career development.