Bilingual Customer Service Specialist

Sherwin Williams; Roseville (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Sherwin-Williams seeks a bilingual Multi-Location Customer Service Specialist to deliver exceptional service across our retail outlets. This role requires proficiency in English and an additional language, handling inquiries, overcoming challenges, and maintaining product knowledge.

You will collaborate with store teams to ensure consistent service and uphold our brand reputation across multiple locations.

Qualifications

• Must be fluent in English and at least one additional language.
• Customer service experience preferred.

Responsibilities

• Handle customer inquiries across multiple retail locations.
• Resolve customer issues and maintain knowledge of products and services.
• Collaborate with store teams to improve service delivery and uphold brand reputation.

Skills

Bilingual proficiency

Job description

Sherwin-Williams, a worldwide leader in the development and sale of paints and coatings, is seeking a Bilingual Multi-Location Customer Service Specialist to deliver exceptional service across our retail outlets. This position requires proficiency in English and at least one additional language, enabling effective communication with a diverse customer base. The successful candidate will be responsible for ensuring customer satisfaction by handling inquiries, solving customer challenges and maintaining a deep knowledge of our products and services. This role involves collaboration with various teams to enhance service delivery and uphold our brand's reputation across multiple locations.