Bilingual Customer Service Specialist

Sherwin Williams; Cumming (GA); On-site; USD 32,000 - 48,000; Full time

Job summary

Sherwin-Williams is seeking a Bilingual Customer Service Specialist for our Retail Customer Service & Support team. You'll engage customers in-store and by phone, providing expert guidance on paints and coatings while processing sales and returns.

You’ll resolve service issues in English and Spanish and collaborate with sales associates to support store operations, merchandising, tinting, and inventory checks, building strong relationships with customers and teammates.

Qualifications

• Bilingual English/Spanish required for customer service.
• Retail or paint industry experience is a plus.

Responsibilities

• Engage customers in-store and by phone.
• Provide expert guidance on paints and coatings.
• Process sales and returns.
• Resolve service issues in English and Spanish.
• Partner with sales associates to support store operations, merchandising, tinting, and inventory checks.

Skills

Bilingual English/Spanish

Job description

Sherwin-Williams seeks a Bilingual Customer Service Specialist for our Retail Customer Service & Support team. In this role, you will engage customers in-store and by phone, provide expert product guidance on paints and coatings, process sales and returns, and resolve service issues in both English and Spanish. Partner with sales associates to support store operations, merchandising, tinting, and inventory checks. You’ll build strong customer relationships while growing your product knowledge in a culture that values diversity, innovation, collaboration, and career development.