Bilingual Customer Service Specialist

Sherwin Williams; Fairview Heights (IL); On-site; USD 32,000 - 45,000; Full time

Job summary

Sherwin-Williams is seeking a Bilingual Multi-Location Branch Customer Service Specialist to join our team. The role focuses on delivering outstanding service across multiple retail locations and supporting sales with detailed product information.

The ideal candidate will handle customer inquiries and complaints with professionalism, maintain customer satisfaction, and collaborate with store teams to ensure a consistent brand experience.

Qualifications

• Fluent bilingual capabilities required.
• Handle customer queries and complaints with professionalism.
• Support sales by providing detailed product information across locations.

Responsibilities

• Provide excellent customer service at multiple retail locations.
• Respond to inquiries and resolve complaints to maintain satisfaction.
• Assist sales by sharing product knowledge and recommendations.

Skills

Bilingual communication

Customer service

Multi-location support

Product information

Job description

Sherwin-Williams, a global leader in manufacturing and selling high-quality paints and coatings, is looking for a Bilingual Multi-Location Branch Customer Service Specialist to join our team. This role requires fluent bilingual capabilities and involves providing exceptional customer service across multiple retail locations. The ideal candidate will manage customer queries and complaints while supporting sales by providing detailed product information and maintaining customer satisfaction at all our retail branches.