Bilingual Customer Experience Specialist (Multi-Location)

Sherwin Williams; Mukilteo (WA); On-site; USD 36,000 - 47,000; Full time

Job summary

Sherwin-Williams, a global leader in paints and coatings, seeks a Bilingual Multi-Location Branch Customer Service Specialist to manage customer inquiries and complaints across our retail branches. The role emphasizes fluent bilingual capabilities, detailed product information, and maintaining high customer satisfaction at all locations.

The ideal candidate will support sales by providing accurate product details and collaborating with store teams, ensuring consistent, high-quality service

Qualifications

• Fluent bilingual communication (English/Spanish or other) required.
• Experience in customer service across retail locations preferred.

Responsibilities

• Handle customer queries and resolve complaints across multiple branches.
• Provide detailed product information to customers to support sales.
• Maintain high customer satisfaction and accurate information across all locations.

Job description

Sherwin-Williams, a global leader in paints and coatings, seeks a Bilingual Multi-Location Branch Customer Service Specialist to manage customer inquiries and complaints across our retail branches. The role emphasizes fluent bilingual capabilities, detailed product information, and maintaining high customer satisfaction at all locations.

The ideal candidate will support sales by providing accurate product details and collaborating with store teams, ensuring consistent, high-quality service