Bilingual Customer Service Representative (Thurs - Monday, 7 am - 4 pm)

TransConnect Services; Memphis (TN); Hybrid; USD 24,000 - 30,000; Full time

Benefits offered by this job

Competitive compensation

Profit sharing

Health care plan

Dental and vision

401(k) plan

Tuition reimbursement

Paid maternity leave

Personal leave

Job summary

TransConnect Services is seeking a bilingual Call Center Representative (English/Spanish) in the Memphis area. You will handle inbound calls and emails, help customers with information, troubleshoot issues, and resolve concerns in a timely, professional manner.

The role starts at $17.40 per hour, with weekend and evening shift premiums. Training occurs onsite and shifts to a hybrid work model; local candidates preferred in the greater Memphis area.

Qualifications

• Fluency in reading, writing and speaking both English and Spanish.
• High School Diploma.
• Office environment, customer service, or transportation industry experience.
• Previous customer service experience, preferably in a call center.
• Microsoft Office experience.

Responsibilities

• Answer inbound calls and emails, resolve client issues, answer questions, and product functionality in a timely and professional manner.
• Identify and elevate priority issues. Route calls to appropriate resource, if needed.
• Set up and assist new accounts in the internal system, ensuring correct discounts are in place, and creating hard copy file accounts with all relevant information.

Skills

Bilingual English/Spanish

Customer service experience

Call center experience

Education

High School Diploma

Some college or equivalent experience

Tools

Microsoft Office

Job description

TransConnect Services

Job Category

Customer Service

Overview

Description

The Purpose of Your Role

As a Bilingual Call Center Representative (English/Spanish), you will be responsible for interacting with clients, providing information, answering questions, troubleshooting issues, and resolving client concerns.

The shift is Thursday - Monday, from 7 am - 4 pm (with Tuesday and Wednesday off). The position starts at $17.40. TCS also provides shift premiums for weekend and evening shifts.

Initial training will be conducted onsite and will transition to hybrid work. For this reason, candidates should be local to the greater Memphis area.

The Value You Bring

You will bring much value to the company by ensuring exceptional customer service and support. By promptly addressing client inquiries and resolving issues, you will maintain positive relationships with our clients, contributing to increased client satisfaction and retention.

What You’ll Be Doing

Answer inbound calls and emails, resolve client issues, answer questions, and product functionality in a timely and professional manner.

Identify and elevate priority issues. Route calls to appropriate resource, if needed.

Set up and assist new accounts in the internal system, ensuring correct discounts are in place, and creating hard copy file accounts with all relevant information.

What Experience You Need

Fluency in reading, writing and speaking both English and Spanish.

High School Diploma

Office environment, customer service, or transportation industry experience.

What Experience is Preferred

Previous customer service experience, preferably in a call center.

Microsoft Office

Some college or equivalent experience.

Why Work for TransConnect?

We’ve brought together leading experts from the fuel card industry with an average of 20+ years of experience each to build a world-class business service from scratch. TransConnect has all the excitement of a startup, but with the support and stability that comes with the backing of a well-established parent company. We’re located about 20 minutes east of downtown Memphis, in Cordova, TN.

Some of the highlights:

• Competitive compensation plans augmented by generous profit sharing and regular salary reviews.
• High quality health care plan with a short waiting period.
• Dental, vision, life, short term disability and long term disability coverage.
• 401(k) plan with Apex matched contributions.
• Tuition reimbursement for college, plus plenty of Apex managed training classes.
• 360 feedback, leadership training, and a culture that empowers individuality.
• Fun, friendly work environment. We celebrate our accomplishments (and birthdays).
• Paid maternity and leave benefits giving the time and flexibility needed to care for yourself and/or family.
• Personal Leave options for non-medical related needs.

Win as a Team

All employees are encouraged to collaborate in an effort to continuously improve our processes and customer service. Everyone on the team is responsible for presenting new ideas and perspectives. In addition to base salary, all employees enjoy quarterly profit sharing as a thank you for their contributions.