Customer Service Representative - Tennova MultiSpecialty Clinic - Turkey Creek

Tennova Healthcare- North Knoxville Medical Center; Knoxville (TN); Presencial; USD 32 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive pay

Medical/dental/vision insurance

Life insurance

PTO & sick leave

401(k) with company match

Career development

Licensure reimbursement

Student loan support

Recognition programs

Team-oriented culture

Pet insurance

Resumo da oferta

Tennova Healthcare- North Knoxville Medical Center is seeking a Customer Service Representative to handle inquiries across phone, email, chat, and in-person interactions. You will resolve issues with empathy and accuracy, maintaining case notes and ensuring high service standards.

Hours are 8-hour shifts with no weekends, no holidays, and no on-call requirements; operation runs Monday to Friday, 8:00am–4:30pm. Prior customer service experience is preferred and CRM proficiency is beneficial.

Qualificações

• Associate degree or coursework in Business, Communications, or related field preferred.
• 1-2 years of customer service, call center, or administrative support required.
• Strong verbal and written communication skills and professionalism.

Responsabilidades

• Responds to customer inquiries via phone, email, live chat, and written correspondence.
• Handles inbound calls from internal and external customers, creates service cases, documents interactions.
• Demonstrates empathy and active listening to resolve concerns.
• Researches and resolves complaints, billing issues, and service-related concerns.
• Updates and maintains customer records and case notes in the system.

Conhecimentos

Google Suite

ServiceNow

Ticketing platforms

CRM software

MS Office

Formação académica

Associate degree or coursework in Business/Communications

Ferramentas

Oracle ERP

Descrição da oferta de emprego

• Be Valued for What You Bring to the Team – Competitive pay that rewards your hard work
• Benefits You Can Count On – Medical, dental, vision, and life insurance coverage
• Work Hard. Recharge Often. – Generous PTO and extended illness benefits
• Invest in Your Future – 401(k) with company match
• Grow With Us – Career development, learning opportunities, and advancement pathways
• We Invest in Your Success – Licensure and certification reimbursement for eligible roles
• Student Loan Support – Assistance available for eligible roles
• Your Wins Deserve Recognition – Employee rewards and recognition programs
• A Team You'll Love Working With – A collaborative, purpose-driven culture making a difference every day
• Additional Voluntary Benefits – Choose from options such as pet insurance, identity protection, and legal insurance.

Why Join Us?

• Be Valued for What You Bring to the Team – Competitive pay that rewards your hard work
• Benefits You Can Count On – Medical, dental, vision, and life insurance coverage
• Work Hard. Recharge Often. – Generous PTO and extended illness benefits
• Invest in Your Future – 401(k) with company match
• Grow With Us – Career development, learning opportunities, and advancement pathways
• We Invest in Your Success – Licensure and certification reimbursement for eligible roles
• Student Loan Support – Assistance available for eligible roles
• Your Wins Deserve Recognition – Employee rewards and recognition programs
• A Team You'll Love Working With – A collaborative, purpose-driven culture making a difference every day
• Additional Voluntary Benefits – Choose from options such as pet insurance, identity protection, and legal insurance.

Great people. Great benefits. Meaningful work. Join us and make an impact.

8-Hour Shifts Available, No weekends, No holidays, No Call
Hours of Operation: Monday - Friday 8:00am - 4:30pm

Job Summary

The Customer Service Representative is responsible for handling customer inquiries, resolving issues, and providing a positive service experience across multiple communication channels, including phone, email, chat, and in-person interactions. This role requires strong problem-solving skills, professionalism, and attention to detail to ensure timely resolution of customer concerns while maintaining high service standards.

Essential Functions

• Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction.
• Handles inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately.
• Demonstrates empathy and active listening skills to understand customer concerns and provide appropriate resolutions.
• Researches and resolves customer complaints, billing issues, and service-related concerns in accordance with company policies and procedures.
• Accurately updates and maintains customer records and case notes in the system, ensuring complete documentation of issues and resolutions.
• Provides appropriate solutions and alternatives within service timeframes, following up to ensure issue resolution and customer satisfaction.
• Meets and maintains productivity and service quality standards, ensuring efficiency in handling customer interactions.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Associate Degree or coursework in Business, Communications, or a related field preferred
• 1-2 years of experience in customer service, call center, or administrative support required

Knowledge, Skills And Abilities

• Working knowledge of Google Suite, ServiceNow or similar ticketing platform, soft phone software, willingness to learn enterprise wide (ERP) such as Oracle or similar.
• Strong verbal and written communication skills, ensuring clear and professional interactions.
• Ability to handle high call volumes and multi-task across different customer service platforms.
• Strong problem-solving skills with the ability to resolve customer concerns efficiently and effectively.
• Proficiency in customer service software, CRM systems, and Microsoft Office applications.
• Ability to remain calm and professional in high-stress situations while de-escalating customer concerns.
• Strong attention to detail in data entry, documentation, and customer interactions.
• Ability to work independently and as part of a collaborative team in a fast-paced environment.