Bilingual Customer Service Representative – Spanish English – Remote in New York

Saratoga County Chamber of Commerce; Village of Ballston Spa (NY); Remote; USD 60,000 - 80,000; Full time

Job summary

Ein dynamisches Unternehmen sucht einen Bilingualen Kundenservice-Mitarbeiter, der Kundenanfragen mit Empathie und Effizienz bearbeitet. In dieser Rolle haben Sie die Möglichkeit, das Kundenerlebnis zu verbessern und Teil eines engagierten Teams zu werden. Sie werden die Verantwortung für die Lösung komplexer Anfragen übernehmen und die Kunden durch Ihre Unterstützung ein Gefühl der Sicherheit geben. Wenn Sie leidenschaftlich daran interessiert sind, anderen zu helfen und in einem unterstützenden Umfeld zu arbeiten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Leistungsbonus

Gesundheits- und Wellnessanreize

PTO (Bezahlter Urlaub)

Studiengebührenrückerstattung

Qualifications

• Mindestens 1 Jahr Erfahrung im Kundenservice.
• Ausgezeichnete schriftliche und mündliche Kommunikationsfähigkeiten.

Responsibilities

• Beantwortung eingehender Anfragen von Kunden.
• Durchführung von Recherchen zur Lösung von Kundenproblemen.

Skills

Kundenservice

Bilinguale Kommunikation (Spanisch und Englisch)

Computerkenntnisse

Fähigkeit zur Problemlösung

Education

High School Diplom oder gleichwertig

Job description

Be the spark that brightens days and ignites your career with TTEC’s award-winning employment experience. As a Bilingual Customer Service Representative – Spanish-English working remotely in New York State, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing, and our Great Place to Work certification in the United States says it all!

What You’ll be Doing

Do you have a passion for helping others and giving them peace of mind? You’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion, or resolving their issues with a smile, you’ll make a difference between an average and an exceptional customer experience.

During a Typical Day, You’ll

1. Answer incoming communications from customers
2. Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• At least 1 year of customer service experience
• High school diploma or equivalent
• Ability to recognize, apply, and explain your product or service knowledge
• Excellent written and verbal communication skills in Spanish and English
• Computer proficiency
• High-speed internet connection (>25 Mbps). A hardwired connection to your home router is recommended.

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community-minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Base wage starting at $19.92 plus performance bonus opportunities
• A healthy benefits package based on your position, which could include PTO, tuition reimbursement, health and wellness incentives

Visit https://www.ttecjobs.com/en/us-employee-benefits for more information.

A Bit More About Your Role

We’re committed to ensuring you have the skills and support to succeed throughout your career. From your first day in training, through individualized webcam-enabled engagement and coaching, to thousands of free courses supporting your growth. We value your caring and supportive nature, which will shine through as you help customers. Our TTEC community is a dynamic, global family.

You'll report to the Team Leader and contribute to the success of the customer experience and the overall team.

About TTEC

Our business is about making customers happy. Since 1982, we've helped companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. We serve many of the world's leading brands, communicating via talk, messaging, text, and video chat with millions of customers daily. These exceptional experiences start with you.

TTEC is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to building a diverse and inclusive workforce that respects and empowers all cultures and perspectives. We aim to reflect the communities we serve, delivering amazing service and humanity. We value all our employees and strive to make everyone feel valued, belonging, and authentic at work. Diversity is our strength, enabling us to view things from different perspectives and for you to bring your unique value to the table.