Bilingual Customer Service Representative (Spanish)

Geico; Richardson (TX); On-site; USD 32,000 - 49,000; Full time

Benefits offered by this job

Health and wellness benefits starting

401(k) with up to 6% match

13 paid holidays annually (8 fixed, 5浮

Job summary

Government Employees Insurance Company (GEICO) seeks a Bilingual Customer Service Representative (Spanish) in Richardson, TX. The role focuses on guiding policyholders through coverage needs, billing inquiries, and policy updates while delivering world-class service.

Requirements include fluent Spanish and English, with 1+ year in customer-facing roles. The position offers on-site work with generous benefits and opportunities for growth. Evening and weekend shifts are available.

Qualifications

• Bilingual Spanish/English required.
• 1+ year of customer-facing experience preferred but not required.
• Experience in high-volume call centers with KPIs is a plus.

Responsibilities

• Handle incoming calls, messages, and billing questions.
• Provide policy updates and product recommendations to customers.
• Ensure positive customer experience through problem resolution.

Skills

Bilingual Spanish/English

Customer service

Call center

Education

High School Diploma or GED

Job description

Bilingual Customer Service Representative (Spanish) GEICO uses cookies to help us provide the best experience on GEICO Careers. By continuing to use our website, you consent to the use of cookies. For more information, please visit our cookie policy.### Bilingual Customer Service Representative (Spanish)Apply: Richardson, TX: Full time: Posted Today: R0066780**Why Join GEICO?**At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide.Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.**Your Impact at GEICO**As a Bilingual (Spanish/English) Auto Customer Service Representative, you’ll provide reassurance and solutions that make a difference in our customers' lives. You will guide policyholders through coverage needs and policy changes, address billing inquiries, and provide recommendations as you deliver world-class service.Como Representante Bilingüe de Atención al Cliente en el departamento de auto, brindarás tranquilidad y soluciones que marcan la diferencia en la vida de nuestros clientes. Guiarás a los asegurados en relación con sus necesidades de cobertura y cambios en sus pólizas, proveeras consultas de facturación o proporcionarás recomendaciones, mientras ofreces un servicio de calidad.**What Makes This Opportunity Exciting?*** + **Compensation & Incentives:** + Starting Salary: $23.00 - $35.61/hour. + Differentials: +10% Bilingual Skill; +10% for evening shifts; +20% for weekends. + **Benefits:** + Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more). + Accrue Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating). + 401(k) with up to 6% match, vested immediately. + GEICO Strive, upfront tuition assistance program (up to $5,250 annually). + **Professional Growth:** + Licensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills. + **Workplace Flexibility:** + Complete in-office training, then opportunity to work 80% on-site and 20% off-site. + Enjoy GEICO Flex, additional weeks annually to work off-site, meeting location and work guidelines. + **Office Location:** 2280 N Greenville Ave., Richardson, TX 75082**How You’ll Make a Difference*** + **Customer Interaction:** Manage incoming calls, messages, billing questions, and policy updates, while offering recommendations. + **Problem Resolution:**Resolve customer concerns, ensuring a positive experience. + **Product Knowledge:** Stay informed about GEICO’s products and identify cross-selling opportunities to assist customers. + **Meaningful Impact:** Enhance customer satisfaction through meaningful interactions.**What We’re Looking For:*** + **Experience & Qualifications:** + Minimum of 1 year of customer-facing experience required; 3+ years preferred. + Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals preferred. + Active Personal Lines or Property & Casualty license preferred (training and exam fees provided). + High School Diploma or GED required; College degree preferred. + Fluency in Spanish and English required. + **Core Skills:** + Strong customer service, interpersonal, problem-solving, and empathy skills. + Adaptable, detail-oriented, and able to prioritize and multitask across platforms. + **Availability:** + Available to work evenings, weekends, and holidays.