Bilingual Customer Service Representative II

Garland; Garland (TX); Presencial; USD 32.000 - 42.000; Tempo integral

Resumo da vaga

Garland is seeking a Bilingual Customer Service Representative II to support the EWS Department at Hinton Landfill. The role combines customer-facing service with administrative tasks in a live scale-house environment.

Responsibilities include processing weighings, counting cash transactions, handling inquiries, filing, and assisting with data and reports while adhering to safety guidelines. Fluency in English and Spanish is required.

Qualificações

• High school diploma or GED required with up to 1 year related experience.
• Bilingual in English and Spanish is required.
• Ability to use basic PC applications and handle customer transactions.

Responsabilidades

• Process customer transactions with scale software and record weights.
• Respond to inquiries via phone, email, or in person.
• Maintain filing and department records; assist with reports and data collection.
• Monitor facility rules and safety in the scale house area.
• Support administrative tasks and cross-functional communication.

Conhecimentos

Bilingual EN/ES

Customer service

Telephone etiquette

Organizational skills

Written communication

Multitasking

Formação

High School Diploma/GED

Ferramentas

PC software

Descrição da vaga

Bilingual Customer Service Representative II### Bilingual Customer Service Representative IIApply: Hinton Landfill: Full time: Posted Today: JR103381**Summary**Responsible for providing entry-level day-to-day administrative and business support to EWS Department and carrying out administrative responsibilities as established through departmental needs. **Pay Range:** (Depending on qualifications and experience) **Work Schedule:** Monday through Friday 7:00AM – 5:30PM and Saturday 7:00AM – 3:00PM. Staff is rotated to work on some Saturdays. **Essential Duties and Responsibilities*** Process customer transactions utilizing specialized scale software.* Accurately recording weights of incoming waste and monitoring incoming loads for unauthorized waste.* Conducts charge, check and cash customer transactions.* Inspects conditions in scale house and surrounding area for appearance, cleanliness, and safety.* Provide entry level day-to-day administrative and business support.* Respond to basic citizen inquiries through answering telephone calls, e-mails or face-to-face communication and direct calls and inquiries to appropriate personnel.* Ensures customer compliance with facility rules and notifies supervisors of violations as necessary.* Prepare and maintain office files, including office filing* Collect and organize data to generate reports, presentations, and assist with research and projects.* Maintain department accounting records including invoices, expenses and office supply orders.* May send, receive and distribute documents, including faxes and correspondence to appropriate department personnel and customers. **Minimum Qualifications*** High School Diploma or General Equivalency Diploma (G.E.D.)* Up to 1 year related experience* Must be fluent in both English and SpanishOr an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. **Work Environment**This position is based in a landfill scale house and involves a combination of customer-facing service and administrative work. Employees regularly interact in person with residents, contractors, and commercial customers while also performing desk-based tasks.**Preferred Qualifications**Education/ Experience: * Up to 1 year advanced study or training beyond the high school level* 1-2 years administrative experience **Knowledge, Skills & Abilities:*** Basic skills in PC and systems application* Good customer service and telephone etiquette skills* Good organizational skills* Good oral and written communications skills* Ability to multitask* Ability to adapt to various working environments* Ability to work independently and/or in a team environment* Ability to work under close supervision* Bilingual **Licenses and Certifications**Valid Class C Texas driver's license **Physical Requirements / Work Environment**The incumbent works in a typical office environment; relatively free from unpleasant environmental conditions or hazards. The incumbent will be required to stand for extended periods of time throughout the day.Have questions or need assistance? Our friendly HR team is here to help! Reach out to us at [e-mail].