Bilingual Customer Service Representative

Calculated Hire; United States; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

LAAP program

Job summary

Calculated Hire is seeking a Bilingual Sales Support Representative to assist internal and external sales agents in a health insurance partner contact center. The role emphasizes excellent listening, interpersonal skills, and professional phone etiquette to respond accurately and efficiently.

The candidate should fluently speak English and Spanish, manage multiple tasks, and maintain detailed knowledge of eligibility requirements for Medicare products.

Qualifications

• Fluent in English and Spanish.
• Strong written and verbal communication.
• Accurate data entry and attention to detail.
• Experience solving customer problems.
• Proficient in Microsoft Office; able to multitask.

Responsibilities

• Handle a large volume of inbound calls in a timely manner.
• Engage with sales agents via phone and live chats.
• Follow SOP scripts for eligibility and SOA calls to ensure compliance.
• Maintain up-to-date knowledge of plan eligibility and Medicare information.
• Provide accurate responses and professional service to customers.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Multitasking

Time management

Tools

MS Office

Job description

Calculated Hire is looking for a Bilingual Sales Support Representative to effectively handle inquiries from internal and external sales agents that are received via phone and serviced in their Health Insurance partners contact center environment. A successful candidate will be able to interact appropriately and efficiently with agents using excellent interpersonal and listening skills, professionalism and phone etiquette skills. The ability to use computer-based resources in a highly effective manner to educate and provide accurate responses to inquiries is crucial for success.

DUTIES AND RESPONSIBILITIES:

• Scope of Appointment and Eligibility Verification (Medicare Supplemental Benefits).
• Handle a large volume of inbound calls in a timely manner.
• Activities related to inbound calls, LIVE chats from sales agents seeking support for partners Medicare products.
• Follow communication scripts during SOA calls and Eligibility calls to remain in compliance
• Maintain detailed knowledge of Eligibility requirements/qualifications for our plans, special elections, Medicare related information and HRA support.
• Verify Medicare information to check if a potential member has all requirements needed to qualify for one of our plans.
• Responds to all customers in a professional and courteous manner.
• Participates in meeting and/or committees as needed.
• Manages work balance between calls and of phone actives/Live Chats.
• Value all aspects of diversity.
• LIVE chats for Eligibility Verification only.

QUALIFICATIONS

• Fluent in English and Spanish
• Adaptable, flexible, and able to manage through change.
• Goal oriented and personally accountable; resourceful and self-directed.
• Demonstrated communications (written and verbal), interpersonal skills and fosters a team environment.
• Excellent listening and interpersonal communication skills.
• Ability to effectively organize, prioritize, multi-task and manage time.
• Demonstrated accuracy and productivity in a changing environment with constant interruptions.
• Demonstrated ability to analyze information, problems, issues, situations and procedures to develop effective solutions.

POSITION REQUIREMENTS

• Spanish Fluency
• Accurate data entry skills and attention to detail
• Experience analyzing and solving customer problems required
• Excellent verbal and written communication skills
• Intermediate proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer
• Proven ability to work independently as well as a productive member of a team

Benefits of working with Calculated Hire:

• Previous experience working with this client and placing both permanent employees and contractors
• Direct communications with the hiring manager, which allows us to have a clear understanding of the timeline and move candidates through the interview process faster
• Great opportunity to gain sales and health insurance experience. Could feed into opportunity to leverage Calculated Hire's Licensed & Accredited Professionals Program (LAAP)