Bilingual Customer Service Representative

TEKsystems; Phoenix (AZ); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) Retirement Plan

Job summary

TEKsystems in Phoenix, AZ seeks a Customer Service Center Representative to support customers and field sales agents with escalated inquiries, product information, and basic technical support in a fully onsite contract role.

The position emphasizes professionalism, empathy, and exceptional service, with collaboration across internal teams and a strong focus on accuracy, documentation, and customer satisfaction. Bilingual Spanish is a plus.

Qualifications

• Customer service experience required.
• Call center experience preferred.
• Technical support or help desk experience a plus.
• Strong communication and problem-solving skills.
• Bilingual in Spanish is a plus.

Responsibilities

• Handle escalated customer service inquiries and requests in accordance with established procedures.
• Deliver a positive customer experience through professionalism, empathy, and problem-solving.
• Support field sales agents by providing insurance product information and assistance.
• Perform basic technical troubleshooting for customers and agents.
• Assist with new business, underwriting, claims, and compensation-related inquiries.
• Accurately document interactions and follow departmental guidelines.
• Maintain quality, productivity, and customer satisfaction metrics.
• Identify customer needs and provide effective solutions.
• Support business partners and collaborate with internal teams as needed.
• Uphold company values of Personal Connection, Empathy, Problem-Solving, and Ownership.

Skills

Customer service experience

Call center experience

Technical support or help desk

Strong communication

Bilingual/Spanish-speaking

Job description

Overview

We're seeking a Customer Service Center Representative to support customers and field sales agents by handling escalated inquiries, providing product information, assisting with basic technical support, and delivering an exceptional customer experience. This role requires strong customer service skills, professionalism, and the ability to navigate a variety of insurance-related questions and situations.

Key Responsibilities

• Handle escalated customer service inquiries and requests in accordance with established procedures.

• Deliver a positive customer experience through professionalism, empathy, and problem-solving.

• Support field sales agents by providing insurance product information and assistance.

• Perform basic technical troubleshooting for customers and agents.

• Assist with new business, underwriting, claims, and compensation-related inquiries.

• Accurately document interactions and follow departmental guidelines.

• Maintain quality, productivity, and customer satisfaction metrics.

• Identify customer needs and provide effective solutions.

• Support business partners and collaborate with internal teams as needed.

• Uphold company values of Personal Connection, Empathy, Problem-Solving, and Ownership.

Required Skills

• Customer service experience

• Call center experience

• Technical support or help desk experience

• Strong communication and problem-solving skills

• Bilingual/Spanish-speaking

Qualifications

• Ability to build relationships and communicate effectively with customers and team members.

• Strong organizational, time management, and attention-to-detail skills.

• Comfortable working in a fast-paced environment and handling challenging situations professionally.

• Basic computer skills and experience navigating multiple systems.

• Ability to remain calm under pressure and adapt to changing priorities.

• Insurance industry experience or supplemental insurance knowledge is a plus.

Job Type & Location

This is a Contract position based out of Phoenix, AZ.

Pay and Benefits

The pay range for this position is $20.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Phoenix, AZ.

Application Deadline

This position is anticipated to close on Oct 30, 2026.

Workplace Type

This is a fully onsite position in Phoenix,AZ.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.