Bilingual Customer Service Representative

Keefesupply; Missouri; Hybrid; USD 29,000 - 33,000; Full time

Benefits offered by this job

DailyPay

Health Insurance

401(k) with match

Paid Time Off

Tuition Reimbursement

Paid Training

Career Advancement

Life Insurance & AD&D

Voluntary Benefits

Job summary

Keefe is hiring a Customer Service Representative in the St. Louis metro area. The role involves handling inbound calls and chats for Access Securepak and Access Corrections, processing orders, tracking shipments, and resolving inquiries. Training runs four weeks, 8 am–4 pm, Monday to Friday.

The position is full-time with benefits, offering a starting wage of $21.50 per hour, a $300 hiring bonus, and a monthly performance-based bonus up to $300. The work is in-office with a hybrid model.

Qualifications

• High school diploma or GED or equivalent
• Must be 18 or older
• Proficient in Spanish and English (speaking and writing)
• Ability to work days/evenings/Saturdays/holidays
• Attend four-week training 8am–4pm, Mon–Fri
• Basic PC and Microsoft Office skills
• Prior customer service experience preferred
• Ability to interpret and respond to customer requests
• Clear upbeat telephone voice
• Type at least 30 wpm
• Must live in the St. Louis metro area

Responsibilities

• Provide inbound customer service phone and chat support for Access Securepak and Access Corrections customers
• Process customer orders, deposits, track shipments and answer questions
• Perform administrative tasks arising from customer calls or chats
• Meet established performance metrics and quality standards
• Other duties as needed

Skills

Bilingual English/Spanish

Customer service experience

Typing 30 wpm

Basic PC skills

Microsoft Office

Education

HS Diploma or GED

Tools

Microsoft Office

Job description

Wage Rate

$21.50/hour

Work Location

Hybrid

Overview

Are you looking for a career with premium benefitsand the potential for growth?

At Keefe, we’ve created somethingspecial, a better place to work and grow. Manyemployees start just expecting a paycheck but end upwith a rewarding career. We provide exceptionaltraining and a clear career path.

We now also offer DailyPay providing you immediate access to earned wages. Work Today, Get Paid Today!

We are proud to be a military and veteran friendly employer.

About This Position

***Must live in the St. Louis, Missouri metropolitan area***

***Must be fluent in both English and Spanish***

Starting Wage $21.50 per hour

Hiring Bonus: $300

Monthly performance-based bonus opportunity up to $300

Full time with Benefits

Training: M-F 8am-4pm (4 weeks)

Shift Availability: M-F 2pm-11pm and Saturday 10am - 4pm

The Customer Service Representative will be the primary contact for Access Securepak and Access Corrections customers. You will place orders, handle questions for package programs regarding order status, return processing, and product knowledge.

You will work in the office. You will report to the Call Center Director.

Essential Functions/Main Responsibilities

• Provide inbound customer service phone and chat support to Access Securepak and Access Corrections customers.
• Process customer orders, deposits, track shipments and answer customer questions.
• Process a variety of administrative tasks as a result of the customer call or chat.
• Meet establish performance metrics and quality standards.
• Other responsibilities as determined by our needs.

What You'll Need

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Must be at least 18 years of age.
• Proficient in Spanish and English (Speaking and Writing).
• Meet availability requirements that includes, days, evenings, Saturdays, and holidays.
• You will attend four-week training from 8 am to 4 pm Monday through Friday.
• Knowledge of basic PC and Microsoft Office skills.
• Prior customer service experience.
• Experience interpreting and responding to customer requests.
• Upbeat telephone voice.
• Can type 30 wpm.
• Must live in the St. Louis metropolitan area.

Benefits

• Medical, Dental & Vision Insurance
• DailyPay® - Work Today, Get Paid Today
• 401(k) Retirement Plan with Company Match
• Paid Time Off (PTO)
• Tuition Reimbursement
• Paid Training
• Career Advancement Opportunities
• Life Insurance & AD&D Coverage
• Voluntary Benefits including Short-Term Disability, Long-Term Disability, Critical Illness, Accident Coverage, and more.

EEO Statement

Equal Employment Employer as to all protected groups, including protected veterans and individuals with disabilities.

We maintain a drug-free workplace.

A copy of our Privacy Policy and CA Employee Privacy Notice can be found here: https://tkcholdings.com/privacy-policy-108