Bilingual Customer Service Representative

Cgsfederal; Indianapolis (IN); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Flexible Spending Account (Health, Dep

Job summary

CGS is seeking a Bilingual Customer Service Representative to join our team supporting a wide-ranging customer support initiative for a large Federal agency. You will reply to calls and emails about housing and FHA mortgages, using a knowledge base and SOPs to resolve inquiries, and document all communications in our database.

The role requires fluency in English and Spanish, a high school diploma or GED, and at least two years of customer service experience.

Qualifications

• Fluent in English and Spanish (written and verbal).
• High School diploma or GED.
• Minimum of two years in customer service, call center, or contact center work history.
• Ability to obtain a Public Trust Security clearance (credit check and background investigation).

Responsibilities

• Reply to calls and emails from the public on housing and FHA mortgages.
• Use a knowledge base and SOPs to answer customer requests.
• Document communications in our database.

Skills

Bilingual English Spanish

Strong written and verbal沟通 skills

Education

High School diploma or GED

Job description

Bilingual Customer Service Representative

Employment Type: Full Time , Entry Level
Department: Customer Service

CGS is seeking a Bilingual Customer Service Representative to join our team supporting a wide-ranging customer support initiative for a large Federal agency.

Responsibilities

• Reply to calls and emails from the public on housing and FHA mortgages.
• Use a knowledge base and follow standard operating procedures (SOP) to answer customer requests.
• Document your communications in our database.

Qualifications

• Bilingual and fully fluent in English and Spanish (both written and verbal)
• High School diploma or General Educational Development (GED) certificate
• Minimum of two (2) years of customer service, call center, or contact center work history.
• Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation

Preferred Qualifications

• Ability to follow policies, procedures, and regulations.
• Ability to navigate a content management system, other applications and related web sites.
• Strong written and verbal communication skills.
• Excellent customer service, dependability and time management skills.
• Keyboarding proficiency of at least 40 words per minute.
• Call Center (omnichannel) background a plus.

Benefits

• Health, Dental, and Vision
• Life Insurance
• 401k
• Flexible Spending Account (Health, Dependent Care, and Commuter)
• Paid Time Off and Observance of State/Federal Holidays

Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.