Customer Service Representative

Cgsfederal; Charleston (WV); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health, dental, and vision

Life Insurance

401k

FSAs (Health, Dependent Care, Commuter

Paid Time Off

Job summary

Contact Government Services, LLC (CGS) is seeking a Customer Service Representative to join our team supporting a large Federal agency. This full-time, entry-level role focuses on handling public inquiries, logging interactions, and applying standard operating procedures to resolve requests.

The ideal candidate is fluent in English and/or Spanish, has a high school diploma, and can obtain a Public Trust clearance. CGS offers growth opportunities and a supportive work environment.

Qualifications

• High School diploma or GED required.
• Fully fluent in English and/or Spanish (both written and verbal).
• Ability to obtain a Public Trust Security clearance with background checks.

Responsibilities

• Reply to calls and emails from the public.
• Use a knowledge base and SOP to answer customer requests.
• Document communications in the database.

Skills

Call and email support

Knowledge base & SOP

Documentation

Education

High School diploma or GED

Job description

Customer Service Representative

Employment Type: Full Time, Entry Level

Department: Customer Service

CGS is seeking a Customer Service Representative to join our team supporting a wide-ranging customer support initiative for a large Federal agency. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting‑edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

Skills and attributes for success

• Reply to calls and emails from the public.
• Use a knowledge base and follow standard operating procedures (SOP) to answer customer requests.
• Document your communications in our database.

Qualifications

• Fully fluent in English and/or Spanish (both written and verbal)
• High School diploma or General Educational Development (GED) certificate
• Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation

Ideally, you will also have

• Ability to follow policies, procedures, and regulations.
• Ability to navigate a content management system, other applications and related web sites.
• Strong written and verbal communication skills.
• Excellent customer service, dependability and time management skills.
• Keyboarding proficiency of at least 40 words per minute.
• Call Center (omnichannel) background a plus.

Our Commitment

Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting‑edge technology with world‑class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government‑contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.

Benefits

• Health, Dental, and Vision
• Life Insurance
• 401k
• Flexible Spending Account (Health, Dependent Care, and Commuter)
• Paid Time Off and Observance of State/Federal Holidays

Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.