Bilingual Customer Service Representative

Cgsfederal; Albuquerque (NM); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Flexible Spending Account

Paid Time Off and Holidays

Job summary

CGS is seeking a Bilingual Customer Service Representative to support a nationwide program for a large Federal agency. The role involves handling calls and emails, following SOPs, and documenting communications in our system.

Qualified candidates are bilingual in English and Spanish, with a high school diploma or GED and at least two years in customer service. Public Trust clearance may be required.

Qualifications

• Bilingual in English and Spanish, both written and verbal.
• High School diploma or GED.
• Minimum two years in customer service, call center, or related roles.

Responsibilities

• Reply to calls and emails from the public on housing and FHA mortgages.
• Use SOPs and knowledge base to address customer requests.
• Document communications in the database.

Skills

Bilingual EN/ES

Customer service experience

SOP adherence

Education

High School diploma / GED

Tools

Content management system

Job description

Bilingual Customer Service Representative

Employment Type: Full Time , Entry Level
Department: Customer Service

CGS is seeking a Bilingual Customer Service Representative to join our team supporting a wide-ranging customer support initiative for a large Federal agency.

Responsibilities

• Reply to calls and emails from the public on housing and FHA mortgages.
• Use a knowledge base and follow standard operating procedures (SOP) to answer customer requests.
• Document your communications in our database.

Qualifications

• Bilingual and fully fluent in English and Spanish (both written and verbal)
• High School diploma or General Educational Development (GED) certificate
• Minimum of two (2) years of customer service, call center, or contact center work history.
• Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation

Preferred Qualifications

• Ability to follow policies, procedures, and regulations.
• Ability to navigate a content management system, other applications and related web sites.
• Strong written and verbal communication skills.
• Excellent customer service, dependability and time management skills.
• Keyboarding proficiency of at least 40 words per minute.
• Call Center (omnichannel) background a plus.

Benefits

• Health, Dental, and Vision
• Life Insurance
• 401k
• Flexible Spending Account (Health, Dependent Care, and Commuter)
• Paid Time Off and Observance of State/Federal Holidays

Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.