Bilingual Customer Service Representative

TEKsystems; Houston (TX); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, dental & vision

Retirement plan (401(k))

Paid time off

Job summary

TEKsystems is hiring bilingual Spanish-speaking agents for a Houston, TX based healthcare call center. You will resolve complex coverage and benefit issues, engage with members empathetically, and coordinate with PBMs and partners across systems.

Shifts run 7:00 AM to 8:00 PM with one weekend day; contract-to-hire, onsite in Houston. Pay range is $22.00–$24.00 per hour, with comprehensive benefits described in the posting.

Qualifications

• Experience in healthcare call centers or customer service (non-retail).
• Strong multitasking and communication skills.
• Comfort with discussing sensitive healthcare topics (e.g., chronic conditions, end-of-life care).
• Ability to use multiple monitors and systems simultaneously.
• Must be bilingual in SPANISH or Korean.

Responsibilities

• Handle inbound or outbound phone calls daily and resolve complex coverage issues.
• Provide empathetic support and coordinate with internal and external partners.
• Troubleshoot prior authorization issues using technology and PBMs as needed.
• Support members through difficult claims situations with de-escalation skills.

Skills

Healthcare call center experience

Multitasking & communication

Sensitivity to healthcare topics

Multi-monitor / multi-system use

Bilingual: Spanish

Healthcare benefits knowledge

Job description

Description

NOW HIRING - Bilingual SPANISH agents to start with a rapidly growing client. You will engage with members to resolve complex coverage and benefit issues, provide empathetic support, and coordinate across internal and external partners to ensure seamless healthcare experiences. with a strong understanding of our health plans and benefit offerings in order to resolve complex coverage and benefit issues. Handle inbound or outbound phone calls daily.

Being resourceful and using technology in order to troubleshoot prior authorization issues and coordinate across PBMs, etc.

Leveraging strong customer service and de-escalation skills to properly manage complex claims issues and support our members through difficult situations.

Top Skills Details

• Experience in healthcare call centers or customer service (non-retail).




• Strong multitasking and communication skills.




• Comfort with discussing sensitive healthcare topics (e.g., chronic conditions, end-of-life care).




• Ability to use multiple monitors and systems simultaneously.




• MUST be bilingual in SPANISH or Korean**




• Must have knowledge of healthcare offerings and prior call center experience

ONSITE

Shifts & Hours: The call center operates 7:00 AM to 8:00 PM, and team members should be available to work within those hours including one weekend day

• Call Center Hours: 8:00am8:00pm local time




• OctoberApril: Open 7 days a week




• AprilOctober: Open MondayFriday




• START DATE WONT BE until November ***

#westpriority26

Job Type & Location

This is a Contract to Hire position based out of Houston, TX.

Pay and Benefits

The pay range for this position is $22.00 - $24.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Houston,TX.

Application Deadline

This position is anticipated to close on Oct 8, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.