Bilingual Customer Service Representative

Houston Dose; Houston (TX); On-site; USD 25,485 - 32,373; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Transportation benefits

Employee Assistance Program

Time Off/Leave

Job summary

Houston Dose is seeking bilingual SPANISH agents based in Houston, TX. This fully onsite contract to hire position involves resolving complex healthcare issues and providing support to members through inbound and outbound calls.

The successful candidate must have a strong understanding of healthcare benefits and prior call center experience to handle sensitive topics with empathy. The pay range is $18.50 - $23.50/hr, with a variety of benefits available.

Qualifications

• Must have prior call center experience and knowledge of healthcare offerings.
• Strong customer service skills, especially in complex situations.
• Resourceful in using technology to troubleshoot issues.

Responsibilities

• Engage with members to resolve complex coverage and benefit issues.
• Provide empathetic support and coordinate with partners.
• Handle inbound and outbound phone calls daily.

Skills

Bilingual in Spanish or Korean

Experience in healthcare call centers

Strong multitasking skills

Excellent communication skills

Ability to discuss sensitive healthcare topics

Familiarity with healthcare offerings

Job description

Description

NOW HIRING - Bilingual SPANISH agents to start with a rapidly growing client. You will engage with members to resolve complex coverage and benefit issues, provide empathetic support, and coordinate across internal and external partners to ensure seamless healthcare experiences. You must have a strong understanding of our health plans and benefit offerings to resolve complex coverage and benefit issues. Handle inbound or outbound phone calls daily.

• Being resourceful and using technology to troubleshoot prior authorization issues and coordinate across PBMs, etc.
• Leveraging strong customer service and de‑escalation skills to manage complex claims issues and support members through difficult situations.

Top Skills Details

• Experience in healthcare call centers or customer service (non‑retail).
• Strong multitasking and communication skills.
• Comfort with discussing sensitive healthcare topics (e.g., chronic conditions, end‑of‑life care).
• Ability to use multiple monitors and systems simultaneously.
• MUST be bilingual in SPANISH or Korean.
• Must have knowledge of healthcare offerings and prior call center experience.

Shifts & Hours

• Call Center Hours: 8:00 am–8:00 pm local time
• October–April: Open 7 days a week
• April–October: Open Monday–Friday
• Start date will not be until August.

#westpriority26

Job Type & Location

This is a Contract to Hire position based out of Houston, TX 77070.

Pay and Benefits

The pay range for this position is $18.50 - $23.50/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Houston, TX 77070.

Application Deadline

This position is anticipated to close on Jul 8, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.