Bilingual Customer Support Representative

Resolv Global; United States; A distancia; MXN 119.000 - 167.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Weekly payments

Contractor role

Descripción de la vacante

Resolv Global is seeking bilingual English and Spanish customer support representatives to assist a growing base of e-commerce and telehealth customers. You will handle order inquiries, subscription questions, and account help across phone, email, and other channels.

This role is an English-speaking position requiring strong written and verbal communication. The contract is independent contractor, with remote work and flexible schedules communicated during hiring.

Formación

• Fluent English and Spanish communication required.
• Minimum 1 year of customer service or call center experience.
• Strong phone and written communication skills necessary.
• Empathy and patience when assisting customers.

Responsabilidades

• Respond to customer inquiries via phone, email, and support channels.
• Assist customers with order status questions.
• Support subscription and account management requests.
• Help customers navigate services and available resources.
• Escalate inquiries when appropriate.
• Maintain accurate customer records and documentation.
• Deliver empathetic and professional customer service.
• Meet quality, productivity, and customer satisfaction goals.
• Follow all customer privacy and compliance requirements.

Conocimientos

Fluent English & Spanish

Phone communication

Written communication

Empathy & patience

Herramientas

Dialpad

Zendesk

Freshdesk

Descripción del empleo

We are hiring customer-focused and professional Bilingual Customer Support Representatives to join a growing support team serving customers across e-commerce and telehealth-related services.

In this role, you will assist customers with order inquiries, subscription support, account assistance, and general service-related questions through phone, email, and other support channels.

This position does not provide medical advice. Representatives support customers using approved resources, established processes, and company guidelines.

What You'll Do

• Respond to customer inquiries via phone, email, and support channels
• Assist customers with order status questions
• Support subscription and account management requests
• Help customers navigate services and available resources
• Escalate inquiries when appropriateMaintain accurate customer records and documentation
• Deliver empathetic and professional customer service
• Meet quality, productivity, and customer satisfaction goals
• Follow all customer privacy and compliance requirements

Compensation & Contract

• USD $5.50 per hour
• Paid weekly
• Independent Contractor

Training & Schedule

• Monday-Friday, 8:00 AM-5:00 PM Central Time.
• Ongoing schedules will be communicated during the hiring process.

Equipment

We will provide a laptop; however, to be considered for this role, you must have an additional screen, a headset, and a stable, wired internet connection.

Application Process

To ensure fairness and consistency, all applicants must complete every stage of the hiring process.

Applicants Selected To Move Forward Will Complete

• Application Form
• Prescreen Questionnaire
• Video Interview
• Live interview
• Final Interview

Please note: This is an English-speaking role that requires strong written and verbal English communication skills. All resumes must be submitted in English to be considered for this position.

Requirements

What We're Looking For

• Fluent English and Spanish communication skills
• Minimum 1 year of customer service or call center experience
• Strong phone communication skills
• Professional written communication skills
• Empathy and patience when assisting customers
• Strong attention to detail
• Ability to work independently in a remote environment
• Comfortable discussing sensitive wellness-related topics professionally and respectfully

Nice to Have

• Telehealth support experience
• Healthcare support experience
• Pharmacy support experience
• E-commerce customer service experience
• Experience with Dialpad, Zendesk, Freshdesk, or similar platforms