Bilingual Call Center Agent

TeamHealth; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Sign-On Bonus

Health Benefits

PTO + Holidays

Company-provided equipment

Job summary

TeamHealth National Patient Service Center is seeking a Remote Bilingual (Spanish-English) Customer Service Agent to assist patients with billing and insurance inquiries. This fully remote role offers flexible hours, a $750 sign-on bonus, and quarterly incentives.

Ideal candidates are strong communicators with excellent typing and multitasking skills, comfortable with Windows-based systems, and able to work independently from home while maintaining compassionate customer service.

Qualifications

• Bilingual fluency in Spanish and English (oral and written).
• High school diploma or GED required.

Responsibilities

• Provide bilingual (Spanish-English) customer service via phone.
• Assist patients with billing, insurance questions, and account resolution.
• Research and resolve discrepancies or issues with patient accounts.
• Update insurance information and rebill claims as necessary.
• Generate and send itemized statements or courtesy claims.
• Set up and manage payment plans.
• Accurately document all interactions in the system.
• Maintain a professional and empathetic tone at all times.
• Perform additional administrative duties as needed.

Skills

Bilingual: Spanish/English

Communication

Typing

Multitasking

Windows OS

Education

High school diploma or GED

Tools

CRM systems

Billing software

Job description

External Job Description And Responsibilities

Remote Bilingual Spanish Customer Service Representative – Full-Time or Part-Time

TeamHealth National Patient Service Center | Work from Home

$750 Sign-On Bonus + Quarterly Incentives

Are you a strong communicator with a passion for helping others? The TeamHealth National Patient Service Center is hiring Remote Bilingual (Spanish-English) Customer Service Agents for flexible, fully remote positions. Whether you're seeking full-time or part-time hours, this opportunity offers meaningful work, a supportive team, and the convenience of working from home.

In this role, you’ll assist patients with billing and insurance inquiries, delivering compassionate and professional service that truly makes a difference.

Position Highlights

• $750 Sign-On Bonus + Quarterly Performance Incentives
• 100% Remote – Work from the comfort of your home
• Live in Knoxville, TN or surrounding area? You’re welcome to work on-site in our office if you’d like
• Company-provided equipment
• Flexible Scheduling – Full-time and part-time options available

What We Offer

• 401(k) Retirement Plan with discretionary company match (Available to both full-time and part-time employees)
• Paid Time Off (PTO) + 8 Paid Holidays (Full-Time only)
• Comprehensive Wellness Programs – Supporting your physical, emotional, financial, and social well-being
• Ongoing Training & Professional Development
• Health Benefits (Full-Time): Medical, Dental, Vision, Life Insurance, HSA/FSA options

What You’ll Do

• Provide bilingual (Spanish-English) customer service via phone
• Assist patients with billing, insurance questions, and account resolution
• Research and resolve discrepancies or issues with patient accounts
• Update insurance information and rebill claims as necessary
• Generate and send itemized statements or courtesy claims
• Set up and manage payment plans
• Accurately document all interactions in the system
• Maintain a professional and empathetic tone at all times
• Perform additional administrative duties as needed

What You’ll Need

• High school diploma or GED
• Bilingual fluency in Spanish and English
• Excellent communication, listening, and typing skills
• Ability to multitask (listen, speak, and type simultaneously)
• Comfortable using Microsoft Windows and computer-based systems
• Previous experience in customer service, call centers, retail, or hospitality is a plus