Customer Service Representative

Telemedik; Mayagüez (PR); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Free health programs

Career development opportunities

Paid leave

Job summary

Telemedik is seeking a Customer Service Representative to be the first point of contact for members and clients in Puerto Rico. The role involves phone support, addressing needs on the first interaction, and delivering a professional, empathetic service experience.

Location is on-site in Guaynabo or Mayagüez, PR with full-time or part-time temporary opportunities. The position emphasizes HIPAA compliance, confidentiality, and opportunities for development in U.S. services.

Qualifications

• Minimum 1 year of Customer Service experience.
• High school diploma required; college credits preferred.
• Knowledge of computer applications and Microsoft Office.
• Excellent verbal, written, and reading communication skills.
• Bilingual (Spanish and English) preferred, especially for opportunities supporting services in the United States.
• Availability to work rotating shifts (Monday through Sunday, including weekends and holidays).

Responsibilities

• Answer member calls and provide clear information about health plans.
• Guide and educate members about coverages, benefits, and plan promotions (non-clinical).
• Document inquiries, actions taken, and follow-ups with accuracy and compliance.
• Escalate unresolved situations or complaints to supervisors or the appropriate departments.
• Participate in outbound calls, Contact Center projects, and training programs.
• Maintain confidentiality of information and comply with HIPAA and internal policies.

Skills

Customer service

Bilingual Spanish/English

Communication skills

Microsoft Office

Computer applications

Education

High school diploma

College credits preferred

Tools

Microsoft Office Suite

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

Temporary - Full Time Guaynabo, Puerto Rico, PR

4 days ago Requisition ID: 1403

Join Our Team as a Health Services Representative!

Are you passionate about helping others and providing exceptional service? We are looking for dedicated professionals to join our team as Customer Service Representatives, playing a key role in the experience of our members and clients.

In this position, you will serve as the first point of contact, providing phone support, addressing members' needs on the first interaction whenever possible, and ensuring a professional, empathetic, and efficient service experience.

Additionally, there are opportunities for development to support services for clients in the United States, allowing you to expand your professional experience in a dynamic and international environment.

Key Responsibilities

Answer member calls and provide clear information about their health plans.

Guide and educate members about coverages, benefits, and plan promotions (non-clinical topics).

Document inquiries, actions taken, and follow-ups, ensuring accuracy and compliance.

Escalate unresolved situations or complaints to supervisors or the appropriate departments.

Participate in outbound calls, Contact Center projects, and training programs.

Maintain confidentiality of information and comply with regulations such as HIPAA and internal policies.

Requirements

Minimum 1 year of Customer Service experience.

High school diploma required (college credits preferred).

Knowledge of computer applications and Microsoft Office.

Excellent verbal, written, and reading communication skills.

Bilingual (Spanish and English) preferred, especially for opportunities supporting services in the United States.

Strong customer service orientation, empathy, and proactive attitude.

Availability to work rotating shifts (Monday through Sunday, including weekends and holidays).

Specialized training in customer service, regulations, and healthcare topics.

Free employee health and wellness programs.

Opportunities for professional growth and career development.

Paid leave.

The opportunity to positively impact the well-being of the population.

Location: On-site in Guaynabo or Mayaguez, Puerto Rico

Employment Type: Full-time or Part-time | Temporary

We are an Equal Employment Opportunity Employer (EEOC).