Bilingual Customer Service Rep (Spanish) — Growth & Impact

Ultimate Staffing; Tampa (FL); On-site; USD 25,000 - 29,000; Full time

Job summary

Ultimate Staffing is assisting a national insurance company in Tampa, FL to hire a Bilingual Customer Service Representative.

In this in-office role, you will handle incoming calls from policy owners and agents, provide excellent service, and resolve inquiries. Training and career growth are offered.

Spanish fluency is required; pay starts at $18/hour with potential to raise to $21/hour after training and permanent hire; schedule is 9am-5:30pm with overtime during peak seasons.

Qualifications

• One year experience in Customer Service area (previous call center, retail, and/or hospitality).
• Fluent in Spanish required.
• Proficiency with Microsoft Office products required.
• Excellent communication skills and ability to interact on a professional level with internal and external personnel.
• Results driven with strong problem solving and analytical skills. Ability to efficiently navigate through systems and websites to maximize time with callers.
• Ability to work in a fast-paced environment; and manage changing priorities effectively.
• Ability to work within a call center scheduled environment.
• Detail-oriented and exceptionally organized.

Responsibilities

• Respond to the service needs of policy owners, general agents, producers, field personnel and home office employees, maintaining ownership until completed
• Act as primary service contact for customers and agents
• Respond to telephone, on line, and written inquiries
• Process policy level transactions within level of authority
• Conduct research when needed to complete service requests
• Handle all service requests within department service standards
• Prepare service reports when requested

Skills

Bilingual Spanish

Excellent communication

Patience & compassion

Tools

Microsoft Office

Job description

Ultimate Staffing is assisting a national insurance company in Tampa, FL to hire a Bilingual Customer Service Representative.

In this in-office role, you will handle incoming calls from policy owners and agents, provide excellent service, and resolve inquiries. Training and career growth are offered.

Spanish fluency is required; pay starts at $18/hour with potential to raise to $21/hour after training and permanent hire; schedule is 9am-5:30pm with overtime during peak seasons.