Bilingual Customer Service Rep (Spanish) - Front Desk

SER Metro-Detroit; Detroit (MI); On-site; USD 18,000 - 26,000; Part time

Job summary

SER Metro-Detroit is seeking a part-time, non-exempt Front Desk Support at the Detroit At Work Career Center, located at 9301 Michigan Avenue, Detroit, MI 48210. You will be the first point of contact, answer phones, greet visitors, and provide program information to customers.

You will assist in the Resource Room, support office tasks, maintain records, and help staff with daily operations. Bilingual English/Spanish required; ability to sit for extended periods and lift up to 10 pounds is

Qualifications

• Three years of customer service experience.
• Bilingual language skills (English/Spanish) required.
• Excellent written and verbal communications skills.

Responsibilities

• Answers telephones in a courteous manner and directs callers to staff.
• Greets customers in the lobby, provides program information, and refers to staff.
• Provides initial assessment of customers' needs on first contact.

Skills

Customer service

Bilingual English/Spanish

Communication skills

Office etiquette

Tools

Office equipment

Job description

SER Metro-Detroit is seeking a part-time, non-exempt Front Desk Support at the Detroit At Work Career Center, located at 9301 Michigan Avenue, Detroit, MI 48210. You will be the first point of contact, answer phones, greet visitors, and provide program information to customers.

You will assist in the Resource Room, support office tasks, maintain records, and help staff with daily operations. Bilingual English/Spanish required; ability to sit for extended periods and lift up to 10 pounds is